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Suspension, structure
03/18/2026
The contact owns a 2003 Hyundai Sonata. The contact stated that while the vehicle was at Valvoline for a service appointment, the contact was made aware of NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was taken to the dealer, who informed the contact that the subframe assembly and additional unknown parts were not included in the recall repair. In addition, the contact was informed that the recall could not be performed because other repairs were needed prior to the recall repair. The vehicle was not repaired. The contact stated that the vehicle was unsafe to drive. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 170,000.
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Suspension
01/01/2024
The contact owns a 2003 Hyundai Sonata. The contact stated that upon taking the vehicle to an independent mechanic, the mechanic discovered severe corrosion on the suspension. Upon investigation, the contact discovered NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was taken to a dealer, and the contact was informed that due to the severe corrosion, the recall repair could not be performed. The mechanic at the dealer described the vehicle as being unsafe to drive. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 58,000
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Structure
05/23/2025
NHTSA Campaign ID Number: 09V124000 NHTSA Action Number: EA08016 Recall calls for repair or replacement of front sub-frame, due to corrosion. Local dealer responded, “ . . . we will not be able to perform recall”. I was told the corrosion was too far gone to repair. They refuse to replace the defective part.
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Suspension
04/15/2024
The contact owns a 2003 Hyundai Sonata. The contact stated that while the vehicle was being serviced by an independent mechanic, the mechanic informed the contact that the front subframe was severely corroded. The mechanic determined that the failure was related to a recall. The vehicle was taken to the dealer, where the contact was informed that the subframe needed to be replaced; however, the repair could not be covered under NHTSA Campaign Number: 09V124000 (Suspension) because the parts had been discontinued. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. Parts distribution disconnect.
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Structure
11/20/2022
The contact owns a 2003 Hyundai Sonata. The contact stated that while self-inspecting the vehicle, he noticed that the subframe was extremely rusted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,425. The contact stated that no assistance has been offered from the dealership from which the vehicle was purchased from.
