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Air Bags
03/18/2020
WHERE CAN I FIND THE COMPLAINT FORM FOR A VEHICLE UNDER RECALL THAT THE DEALER AND MANUFACTURER ARE REFUSING TO FIX?? I RECEIVED A RECALL LETTER DATED MARCH 2020 FROM AMERICAN HONDA MOTORS. MY SON DRIVES THIS VEHICLE AND I BECAME VERY ALARMED. I PARKED THE VEHICLE AND WE HAVE BEEN STRUGGLING SINCE. I CALLED HONDA'S CUSTOMER SUPPORT & CAMPAIGN CENTER AT THE NUMBER ON THE RECALL LETTER ON 3-18-20 AT 11:18AM AND PROVIDED THE VIN. I WAS ASSIGNED A CASE NUMBER #10315713. I HAVE HEARD NOTHING FROM THEM SINCE. I CONTACTED THE LOCAL HONDA DEALER, [XXX] ON 3-18-20 AT 11:22 AM AND THEY SAID THERE WAS NOTHING THEY COULD DO UNTIL PARTS ARE AVAILABLE AND THAT THEY KNEW PARTS WOULD NOT BE AVAILABLE FOR OVER ONE YEAR!! I CONTACTED "[XXX]" AT NHTSA ON 3-18-20 AT 12:08 AM MTN TIME AND SHE WAS UNHELPFUL AND UNINFORMED. I CALLED MY INSURANCE AGENT AT STATE FARM AND THEY ADVISED TO SUSPEND THE INSURANCE. I DON'T WANT ANYONE DRIVING THIS VEHICLE UNTIL IT IS REPAIRED BUT THE HONDA DEALER, THE C...
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Air Bags
06/09/2020
TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRIORITY HONDA HUNTERSVILLE (12815 STATESVILLE RD, HUNTERSVILLE, NC 28078) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
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Air Bags
06/08/2020
COMPLAINT ON HOW THE DEALER IS HANDLING THE RECALL. THE ISSUE THAT THE DEALER ISN'T ORDERING PARTS TO SUPPORT THE RECALL AND CALLING THE OWNER WHEN THE PARTS COME IN. THEY ARE RELYING ON THE CUSTOMER FORGETTING TO CONTINUE TO CALL EACH MONTH TO DETERMINE IF THE DEALER HAS BEEN SENT PARTS THAT THEY HAVEN'T ORDERED. THIS JUST TURNS INTO A BLACK HOLE FOR THE CUSTOMER WITHOUT ANY EXPECTATION THE RECALL WILL GET DONE. *TR
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Air Bags
03/27/2020
MARCH 2020 RECALL FROM HONDA.INFLATOR MAY ABSORB MOISTURE OF DRIVER AIRBAG TO MALFUNCTION IN CRASH INCREASING RISK OF INJURY, METAL FRAGMENTS STRIKING DRIVER OR PASSENGERS, INCREASING RISK OF INJURY OR DEATH. LOCAL DEALER SAYS PARTS STILL NOT AVAILABLE. CANNOT REACH HONDA CORP. *TR
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Air Bags
01/17/2020
TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VALLEY HONDA SERVICE DEPARTMENT (4173 OGDEN AVE, AURORA, IL 60504, (630) 851-5700) WAS CONTACTED AND CONFIRMED PARTS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
