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Fuel System, Gasoline
05/23/2025
The contact owns a 2021 Ford F-650. The contact stated while an employee was driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended and stalled. The driver pulled to the right side of the road and waited for towing assistance. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V455000(Fuel System, Gasoline). The manufacturer was notified of the failure but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 146,000.
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Fuel System, Diesel
03/19/2025
The contact owns a 2021 Ford F-650. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure until after the recall was repaired; however, the contact was charged for the recall repair. VIN tool confirms parts not available.
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Power Train, wheels, service Brakes
08/09/2022
The driver reported an intermittent burnt oil smell from rear of truck. We found the axle leaking gear oil, with gear oil soaking the brake pads and pooling in the wheel. Took to Ford dealer, where it was confirmed by the dealer and repaired under warranty.
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Service Brakes, Air, service Brakes, Hydraulic, service Brakes
09/01/2021
The contact owns a 2021 Ford F-650. The contact stated while releasing the brake pedal and driving from a complete stop, the brake pedal made abnormal sounds. The contact also stated that the parking brake was not operative. The vehicle was taken to the dealer who diagnosed that no issues were found regarding the brake pedal and the abnormal sounds. However, the parking brake was repaired. The contact stated that the brake pedal continued to make abnormal sounds while driving from a complete stop. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer where the ABS and the traction control sensors were replaced on the rear passenger’s side of the vehicle; however, the failure persisted. The dealer then replaced the master cylinder however, the brake pedal continued to make abnormal sounds while driving from a complete stop. Additionally, the contact stated that he smelled a burning odor coming from the rear passenger's side of the vehicle. Th...
