2018 Ford Expedition Complaints

I am submitting this complaint regarding potential safety issues with my 2018 Ford Expedition Max Platinum. I purchased the vehicle from Sandy Sansing Chevrolet in Pensacola, Florida, and discovered several problems shortly after purchase that I believe may affect the vehicle's safe operation. Within days of purchasing the vehicle, it began displaying an intermittent **low oil pressure warning** while driving. Because a low oil pressure condition can lead to engine damage, loss of power, or engine failure, I believe this presents a potential safety concern. The dealership's inspection report completed before the sale states: **"Has multiple minor oil leaks, wet but not dripping yet."** I had the vehicle independently inspected by Firestone, which determined the oil leak was coming from the timing cover/timing case area and estimated approximately $3,000 in repairs. I am concerned that the documented oil leak and intermittent low oil pressure warning could increase the risk of engine...

I’ve had multiple instances happen but the two latest are — traveling down the highway when I switched lanes and accelerated moderately. The expedition downshifted and I heard a massive clunk. I had no power. Started coasting and adjusting myself so I could get to shoulder, and it shifted back into gear. Another instance, I was at a stop sign turning left onto a highway as I turned out onto the road, I had no power and it wouldn’t accelerate while a vehicle was quickly approaching from behind. I had to coast onto the shoulder to avoid being hit before it got power and carried on. These conditions create a significant safety risk because the vehicle may fail to accelerate when entering the highway, merging into traffic, crossing traffic, making left turns, or avoiding hazards.

The contact owns a 2018 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 24V099000 (Seat Belts), 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The infotainment screen that includes the rear backup camera stopped working intermittently and then completely. The dealer's service department identified that the APIM, a module involved in operating the screen had failed. The backup camera is a significant and necessary safety feature for such a large vehicle. The dealer ordered the new part and replaced it at significant expense. There was no warning of this issue, and the only symptom was the intermittent delay of the infotainment system turning on upon startup of the vehicle.

I noticed a loud rattle when starting my 2018 Ford Expedition, at first occasionally and then on every cold start. The Ford Dealer's service department diagnosed a cam phaser issue. There were no warning lights or messages available to me, but the service department's diagnosis showed several timing faults. I was told the cam phaser repair is $4000 - $5000 and continued use puts the engine and transmission at risk. I contacted Ford customer service and was told that my vehicle was not eligible for assistance with these repairs and that my level of loyalty also did not make me eligible for assistance. I have maintained this vehicle with oil changes, fluid changes, tire and brake maintenance for the life of the vehicle. I would like the NHTSA to investigate Ford for a recall of the cam phasers and effected parts since this is a known and prominent issue that also impacts road safey.