2007 Dodge Sprinter Complaints

My two nearby dealers (Hudson Valley Chrysler Dodge Jeep Ram and Dutchess Chrysler Dodge Jeep Ram) both state they sold their tools to work on sprinter vans and refuse to complete the recall. I currently have no nearby options to complete this safety recall, and i cannot get my vehicle inspected.

“During inspection, both rear main leaf springs were found cracked symmetrically due to fatigue failure. Similar rear leaf spring defect was previously recalled on adjacent VIN ranges. Failure affects rear ride height and vehicle stability. No signs of overload or impact damage observed.”

I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in...

The contact owns a 2007 Dodge Sprinter 2500. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) and 17V478000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.