2022 Chevrolet Equinox Complaints

The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled and came to a complete stop. The contact was unable to restart the vehicle. There were no warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed with an inoperable fuel pump control module. The vehicle was repaired out of pocket. The manufacturer was notified of the failure. The failure mileage was 57,272.

While driving my 2022 Chevrolet Equinox LT, at approximately 20 mph, the vehicle experienced a sudden and complete engine failure. The engine completely shut off while the vehicle was actively in motion, causing a severe and immediate safety hazard as I lost power assistance in traffic. The vehicle refused to restart and left me completely stranded in a dangerous traffic situation. It had to be towed immediately to a repair facility. The diagnostic performed at Firestone Complete Auto Care confirmed a total failure of the Fuel Pump Module Assembly, which completely cut off the fuel supply to the engine while driving. I had to pay out of pocket for an emergency replacement of the fuel pump module to make the vehicle operational again. This vehicle is experiencing the exact component failure and identical symptoms described in GM Safety Recall N222372310 (NHTSA Campaign Number: 23V013000) for Inadequate Fuel Pump Flow. However, General Motors is currently refusing to cover or reimbur...

Traveling far from home, car suddenly made a rattling noise and engine shut down. Pulled over for a tow. After 2 weeks in a shop, it was determined the fuel pump was defective causing the camshaft to break. Our VIN is not under the recall but the damage was massive. GM refused to admit to pump failure / camshaft defect. Took parts to be inspected also to the dealership and they confirmed. There were no warnings. We were on a major highway traveling at 70 mph when this happened, yes this was a dangerous situation to be in. GM refused to listen to my case that I filed as I stated we have the "right to repair" and took it to the nearest shop. They closed my case with no opportunity to move forward in the customer service world. We had to pay 4900.00 for repair, 214.00 to tow, 1700.00 for a rental car and all they offered were 1000 GM point that converted to 10.00.

The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and accelerating, there was an abnormally loud rattling sound coming from the muffler. The vehicle was taken to the local mechanic, and it was determined that the baffles inside the muffler were loose, and the muffler needed to be replaced. The vehicle was not yet repaired. The dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was 11,000.

The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at 30 MPH, the vehicle lost motive power upon depression of the accelerator pedal. The contact coasted the vehicle into a parking lot as the instrument panel displayed the message: "Shift the transmission into Neutral (N), then turn the key or press the engine Start/Stop button to restart the engine." After several unsuccessful attempts to restart the vehicle, the vehicle was towed to a dealer, where it was diagnosed that the fuel pump had failed and needed replacement. The contact researched the failure and discovered NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to file a safety complaint. The vehicle remained unrepaired in the dealer's possession. The failure mileage was approximately 55,000.