2016 Cadillac SRX Complaints

low beam head lights are very dim, to dim to see while driving. Apparently this is a problem that Cadillac and/or GM knows about but isn't doing anything to resolve. Heat from the bulbs basically melt the chrome off of the reflector plate so light does not shine out on the road. This could be a very big hazzard while driving, deer, children etc can not be seen with the lights as they are. To replace are ridiculosly expensive to the customer but doesnt seem like it would be for the dealer!! Complete neglect on the manufacturs end.

Vehicle Body Exterior Paint Coating Peeling I am reporting widespread paint delamination/clear coat failure on my 2016 Cadillac SRX. The paint began peeling and flaking across multiple panels including the hood, roof, and additional body panels. The vehicle has been well maintained and has never been in an accident. A Cadillac dealership inspected the vehicle in February 2026, photographed the damage, and confirmed paint delamination affecting multiple panels. A case was opened with Cadillac/General Motors Customer Assistance and escalated to the Executive Office. Despite dealership confirmation and escalation to a District Manager, General Motors declined to provide meaningful repair assistance and only offered approximately $350 toward spot repair, which does not address the widespread failure. This appears to be a paint adhesion/clear coat defect affecting the vehicle’s exterior finish. I am filing this complaint to document the defect and add to any existing records regarding GM...

The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the low beam headlights were very dim, causing the contact to drive using the high beam headlights to properly see the roadway. The contact replaced the halogen headlight bulbs with LED bulbs; however, the low beam headlights were still dim while driving at night. The contact became aware that the reflective surface on the headlights was burned out. The contact stated that the halogen bulbs appeared to be degrading, and there were bubbles on the bulbs. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.

The contact owns a 2016 Cadillac SRX. The contact stated that the headlights failed to properly illuminate the roadway while driving. The vehicle was taken to the dealer, and the contact was informed that the fog covering the headlights could not be removed and that the vehicle was not covered under recall. The dealer informed the contact that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.

BRAKE, ABS, Wrench, check engine lights all began intermittently coming on. Before we could bring it into the dealer, it went into "limp mode" while at a very dangerous time and would not move forward while in "Drive". Had to abandon the car in a roadside parking lot. Finally able to get it to the dealer and after their inspection we were told it was NOT repairable. The EBCM module (part of the brake system) was defective and NO parts existed. When we pressed the dealer, no other options or resolutions were offered. Even if a part could be found at eBay, re-manufacturers, or junk yards, they would not touch it. I have had not luck finding a part, re-manufacturer, or repair shop that could be of any help. Right now it is a worthless piece of junk. All correspondence with the dealer has been verbal to this point.