2021 Audi Q5 Complaints

Virtual dashboard where speedometer and safety warning are displayed has stopped working. Display has completely shut down. I cannot see any critical information to drive vehicle. I contacted the dealership to address a serious safety concern that mirrors an issue already under active recall for other models by the manufacturer. Despite this, the dealership has refused to perform any inspection or repairs, stating that my specific model is not currently included in the recall—even though the symptoms and risks are identical. This refusal raises significant concerns, as it leaves a known safety issue unaddressed solely due to recall limitations that may not yet reflect the full scope of the problem. In order to receive any resolution, the dealership is asking to cover diagnostic and service costs for the safety issue.

When turning at low speed the vehicle bucks and jitters affecting steering and control of the vehicle. Audi issued a technical service bulletin to address this issue so it's clearly a widespread problem.

Driver reading light flickers on and off while driving creating a night driving distraction hazard

The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurre...

Gateway control module shutdown. After a rain storm vehicle had electrical issues such as rear light turning off, and engine start malfunction alarm on dashboard. To vehicle automatically stoping with no vehicle nearby, seat belt tightening and to engine seized while driving to the dealer for the “engine start malfunction alarm”. The Audi dealer is quoting us $17,000 to repair for damages. Multiple people on this post have also had this issue with one going on 4 months waiting for parts to repair this issue.