2017 Acura TLX Complaints

My car broke down on 04/05/2026 on the highway at a light with on coming traffic.I took it to express oil change 04/06/2026 they told me my car need a crankshaft so I proceeded to get more information and come to find out it was a recall on the crankshafts on my car. This is the second recall I have had done to my car the first recall was for the motor. This second one is for the crankshaft recall number- CH7. I was told by Acura a month and a half after them having my car that the serial number on my motor doesn’t fall up under the recall, but my vin number does and there saying they can not fix my car. Only had this motor for 2 or 3 years from the first recall it had on it.

I was refueling my vehicle at Fullerton Costco, the internal metal flap of the capless fuel filler neck is stuck closed and preventing me from inserting a gas nozzle to refuel the vehicle. I could not refuel my gas tank. Luckily, my vehicle still has some fuel left, enough for me to get to the nearest Acura dealer (Cerritos Acura) to have them fix it. It was expensive though for an issue that should not happen at all. Also, a vehicle cannot be refueled or has a failed fuel neck flap, it can become a safety hazard and this is the main reason I file this complaint against Acura.

The contact owns a 2017 Acura TLX. The contact stated the vehicle was repaired under NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING) but the fix failed to repair the vehicle. The contact stated that after the repair was performed, there was an abnormal fuel odor coming from the vehicle. The vehicle was taken to the dealer approximately five times to be diagnosed, and it was determined that the oil rings on the fuel injector had detached. The oil rings were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 142,000.

My 2017 Acura was involved in a low-speed collision where it failed to stop in a timely manner, resulting in a total loss declaration. This vehicle had open safety recalls (including the fuel pump/rod bearing issues) that remained unrepaired for over 1.5 years. Despite multiple inquiries, the manufacturer failed to provide a repair timeline or remedy. I believe these unresolved defects directly contributed to the braking failure and subsequent safety incident.

My car shuts off at idle without warning. No lights or codes. I’ve seen a fuel pump issue is the cause on other models like mine.