2011 Volkswagen Touareg Complaints

HESITATION OF VEHICLE WHEN ENTERING ON RAMP TO HIGHWAY. THIS HAS HAPPENED MULTIPLE TIMES AND WILL LEAD TO AN ACCIDENT. *TR

GLOW PLUG WARNING LIGHT CAME ON AND VEHICLE LOST THROTTLE RESPONSE -- DID NOT STOP RUNNING BUT FELT LIKE RUNNING ON 1/2 CYLINDERS. PULLED OFF THE HIGHWAY AT THE NEXT OPPORTUNITY; VEHICLE DIED AT THE END OF THE OFF-RAMP AND COULD NOT BE RE-STARTED. VEHICLE TOWED TO NEAREST VW DEALER, WHO SAYS THAT THE ENTIRE FUEL SYSTEM MUST BE REPLACED FROM BACK TO FRONT. DEALER CLAIMS THAT REAR LIFT PUMP CAUSED THE INCIDENT BUT ALSO SAYS THE HPFP (INJECTOR PUMP) FAILED. THREE WEEKS INTO THE INCIDENT THE VEHICLE IS STILL BEING REPAIRED. *TR

WEDNESDAY 8/15 - FOLLOWING AN APPROXIMATELY 50 MILE EARLY MORNING HIGHWAY DRIVE FROM HOME TO A REMOTE OFFICE LOCATION, THE ENGINE STALLED WHILE STANDING AT A STOP LIGHT. I IMMEDIATELY RESTARTED AND PROCEED A SHORT DISTANCE THROUGH THE LIGHT, WHEREIN THE ENGINE FAILED AGAIN. ATTEMPTS TO RESTART WERE UNSUCCESSFUL, WITH MULTIPLE ENGINE LIGHTS, GLOW PLUG COIL SIGNALS DISPLAYED. CAR TOWED TO DEALERSHIP FOR EVALUATION. FOLLOWING DAY, 8/16 ADVISED THAT THE 'ALGAE' DISCOVERED IN FUEL - REQUIRING DRAIN OF FUEL TANK, FLUSH AND CLEANING OF FUEL SYSTEM - ESTIMATED COST ~ $400. FOLLOWING DAY, 8/17 ADVISED THAT DRAIN, FLUSH COMPLETE BUT THAT FUEL RETURN VALVE REQUIRED REPLACEMENT - ESTIMATED COST INCREASED TO ~$800. PARTS ORDERED, CAR TO REMAIN AT DEALERSHIP THROUGH WEEKEND. TUESDAY 8/21 RECEIVED CALL, ADVISED THAT 'METAL SHAVINGS IN FUEL SYSTEM' REQUIRED COMPLETE REPLACEMENT OF FUEL SYSTEM - APPROX. $10,000 REPAIR. REGIONAL VW SERVICE REP. REVIEWED MATTER AND ASSUMED RESPONSIBILITY FOR REP...

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHO ADVISED THE CONTACT THAT THE TIRES AND ROTORS NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE 20,500.

KEY CAME OUT OF THE CAR WHILE RUNNING. COULD NOT GET THE KEY BACK INTO IGNITION AND COULD NOT SHUT THE CAR OFF. AFTER TALKING TO VW CUSTOMER CARE, THE ONLY SOLUTIONS PROVIDED WERE TO LET THE CAR RUN UNTIL IT RUNS OUT OF FUEL THEN WE CAN TOW IT. PLEASE NOTE THIS IS A DIESEL AND THE TANK WAS FUEL (26 GALLONS) - THIS WOULD REQUIRE FOR THE CAR TO RUN FOR DAYS...AND NO WAY TO LOCK THE DOORS. ALSO, THEY SUGGESTED THAT IF THAT WAS GOING TO TAKE TOO MUCH TIME I COULD CONSIDER SIFFENING THE FUEL - WHERE AM I SUPPOSE TO STORE 26 GALLONS OF DIESEL FUEL. VW HAS REPLACED THE IGNITION SWITCH AND I'M WAITING ON A SOLUTION IF THIS HAPPENS AGAIN. NEEDLESS TO SAY I CONSIDER THIS A SIGNIFICANT SAFETY HAZARD. *TR