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Electrical System
05/27/2024
The contact owns a 2015 Volkswagen Passat. The contact stated that upon turning off the vehicle, the infotainment system failed to turn off as intended, and the message "download" was displayed on the screen, causing the battery to become drained. The vehicle was taken to the dealer, where it was diagnosed that the infotainment system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 45,000.
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Electrical System, air Bags
06/14/2023
Clock spring failure. 2015 passat steering wheel started clicking then it snapped my airbag light came on and steering wheel functions didn't work. The sa
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Visibility/wiper
11/22/2024
I have a 2015 Volkswagen Passat TDI that I purchased in 2018. The car has no heat and needs a second heater core replacement, currently with 85,565. In researching the issue, i found the Warranty extension on the NTSB website Number: VWP-16-05 that covers model years 2013 and 2014 prior to my model. As winter approaches, lack of heat for the windshield creates visibility issues in cold, wet, and snowy weather. I am limiting the use of the vehicle until i can get a repair. In February of 2022, a dealership replaced the heater core in my vehicle at 48,471 miles, and I paid $633.07 for that portion of the service. The car started to display the issue again in February of 2024, I returned to the same dealership, and was quoted $1977 to repair the issue, which I declined at that time. I ask that the case be reviewed and 2015 model year be added to the extended warranty.
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Fuel System, Gasoline
09/02/2024
The contact owns a 2015 Volkswagen Passat. The contact stated that fuel was leaking from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, East Dallas Volkswagen (12635 Lyndon B. Johnson Fwy., Garland, TX 75041); where it was diagnosed that the fuel pump was leaking fuel and that the gasket and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 120,000.
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Steering
09/23/2024
This is the second car like this that I have had. Both had the same issues. when at highway speeds of 65 or greater the steering wheel will shake left and right. It is almost like there is a wheel that is not balanced. That is not the case, I have had the car in the shop 3 times now for this same issue. The last car I had(2015 VW Passat TDI) my son totaled it out in January. It also had the same issues but the dealer ship in Fort Wayne Indiana got it fixed and never really told me what was wrong with it other than they had to call the manufacturer to resolve the issue. The new car has been to the shop and I recorded what it was doing while driving for the technician to see and he put it back up on his lift the day after I got it back from them. he was able to replicate what it was doing for me on the road in the air and on his lift without the car moving. The steering wheel will shake from left to right and as speed picks up it becomes faster and more violent. I was told that...
