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Engine
11/10/2017
FAULTY CAM CHAIN TENSIONER FAILED AND CAUSED SEVERE ENGINE DAMAGE TO VALVES, PISTONS, CAMSHAFT, CAM TIMING CHAIN. I WAS STATIONARY WAITING AT A RED LIGHT WHEN I HEARD A SUDDEN LOUD GRINDING NOISE FROM INSIDE THE ENGINE COMPARTMENT, THE ENGINE BEGAN TO SHAKE AND SPUTTER. THE CAR LOST MOST OF ITS POWER AND I WAS BARELY ABLE TO MAKE IT THROUGH THE INTERSECTION WHEN THE LIGHT TURNED GREEN. UPON INSPECTION IT WAS CLEAR TO SEE THAT THE CAM CHAIN TENSIONER HAD SELF DESTRUCTED AND CAUSED THE ENGINE TO FAIL.
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Fuel/propulsion System
08/01/2017
MY 2001 VOLKSWAGEN PASSAT HAS HAD AN R5 RECALL FOR FUEL LINES, FUEL TANK, AND A HEAT SHIELD. THE HARD (LOW PRESSURE FUEL RETURN?) LINE, THE MIDDLE ONE OF THE MOUNTING BRACKET ATOP THE FIREWALL, HAS FAILED CATASTROPHICALLY. IT NOW SPRAYS GASOLINE DIRECTLY DOWN ONTO THE CATALYTIC CONVERTER HEAT SHIELD. THIS IS THE SAME FAILURE IN THE SAME EXACT POINT THAT MANY OTHER OWNERS HAVE HAD. THIS PART IS DANGEROUS AND COULD HAVE KILLED ME AND DESTROYED MY CAR. VOLKSWAGEN REFUSED TO FIX IT. I'VE BEEN IN CONTACT WITH VW CUSTOMER CARE AND MY LOCAL DEALER, BOTH TOLD ME THAT ONCE THE RECALL IS CLOSED ON MY VEHICLE THAT THERE IS NOTHING THEY'LL DO. THEY WANTED ME TO TOW MY CAR TO THE DEALERSHIP AND PAY $135 FOR A DIAGNOSTIC UNTIL I SHOWED THEM A VIDEO OF THE FUEL LINE UNDER PRESSURE SPRAYING EVERYWHERE.
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Air Bags
02/20/2017
MY CAR IS A 2001 MODEL, AND I'D LIKE TO KNOW IF IT HAS TAKATA AIRBAGS IN IT, EVEN IF IT ISN'T COVERED BY THE RECALL. DEALER DOESN'T KNOW IF THE AIRBAGS ARE TAKATA OR NOT. CAN YOU GIVE ME THIS INFORMATION?? I HOPE SO, OTHERWISE I DON'T KNOW HOW TO FIND OUT. THANKS [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
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Service Brakes
09/22/2016
ABS CONTROL MODULE FAULT
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Power Train
05/19/2016
AS MY SON GOT ON THE HIGHWAY THE TRANSMISSION FELT LIKE IT WAS SLIPPING AND JERKING TO THEN CATCH BACK UP TO THE ORIGINAL SPEED I WAS GOING. WHEN HE PUT HIS FOOT ON THE GAS PEDAL THE CAR WOULD STRUGGLE TO GO, 5 SECONDS LATER IT WOULD GET UP TO SPEED BUT THEN SLOW BACK DOWN. AT A STOPLIGHT THE CAR WOULD SHAKE ROUGHLY AND IDLE REALLY HIGH, THEN HE SAW THE FRONT OF THE HOOD START TO SMOKE AND I REALIZED THERE WAS A PROBLEM.
