2023 Volkswagen ID.4 Complaints

While entering a parking lot at a low speed, with my foot already firmly applied to the brake due to the close proximity of a parking space, the vehicle suddenly accelerated on its own unexpectedly. Despite continuous pressure on the brake pedal, the vehicle proceeded forward, struck another parked vehicle, and continued moving for approximately two additional seconds before coming to a stop on its own. Additionally, no forward collision/crash warning alert was activated prior to impact, and the airbags did not deploy during the collision.

On the day of the incident, I was driving my vehicle at a very low speed while approaching a red traffic light. I applied the brakes normally behind another vehicle that was already stopped. It should be noted that it had rained earlier and the road surface was wet. After stopping, the vehicle’s “Auto Hold” or automatic brake hold system activated properly, as it normally does when the vehicle comes to a complete stop. However, unexpectedly, the vehicle accelerated on its own. I immediately attempted to apply the brakes in order to avoid a collision, but I was unable to stop the vehicle in time, resulting in a minor impact with the vehicle in front of me. I believe there may have been a mechanical or electronic malfunction related to the vehicle’s acceleration, braking, or automatic assistance system. I cannot identify with certainty the exact component that failed; therefore, the specific cause is UNKNOWN at this time. The vehicle remains available for inspection upon request. The...

The infotainment system in my Volkswagen ID.4 is experiencing intermittent failures while driving. The issue primarily affects the vehicle’s connectivity with my mobile phone (Apple CarPlay / Android Auto), music playback, and the use of navigation applications such as Google Maps. In several instances, the central display has also gone completely black, temporarily becoming unresponsive without warning. The affected component is the vehicle’s digital infotainment system, including the central touchscreen, Bluetooth connectivity, and multimedia and navigation functions. This system is available for inspection upon request. While driving, the system randomly disconnects from my phone, which interrupts Google Maps navigation, music playback, and other phone-based functions. This is particularly concerning because I rely on Google Maps for daily navigation, as the vehicle’s built-in navigation system is not sufficiently accurate or reliable. In my experience, the factory navigation does...

The 2023 Volkswagen ID.4 experienced a high-voltage battery system failure yesterday while DC fast charging, about two weeks after the vehicle underwent recall/campaign service related to high-voltage battery monitoring and software updates associated with NHTSA Recall 26V030. During charging, I heard a loud popping sound from the charging port/high-voltage battery area. After disconnecting from the charger, the vehicle displayed warning messages stating: “Electrical system not working correctly. Safely stop the vehicle!” and “Error: 12V power supply. Safely park the vehicle! See owner’s manual.” The Ontario California Volkswagen dealership informed me that a high-voltage battery fuse/protection component malfunctioned or blew and that the vehicle now has to be manually de-energized and partially disassembled to determine the cause of the failure. The vehicle and failed components should be available for inspection through the dealership. I believe this created a serious safety ris...

I was stopping by my house to quickly pick up something so I pulled into my driveway and clicked the Park button. I heard the reassuring click from the button which usually indicates that I had successfully clicked the button and that the parking brake was engaged. I let go of the brake and looked down at my phone but I felt like the vehicle was starting to creep toward. I looked up just in time to realize that I was rolling towards my opening garage door so I slammed on the brakes before any damage occurred. This was one of two scenarios where I experienced this issue. Another time I experienced the issue happened when I pulled into a supermarket parking lot. I clicked the Park brake and proceeded to undo my seatbelt and exited my ID4. I felt the vehicle slowly roll away but then I heard the parking brake engage (it was the ID4's safety feature to engage the parking brake when it detects that the driver has left the seat). Thankfully the ID4 had barely touched the curb so no damage ha...