2014 Toyota RAV4 Complaints

My 2014 Toyota RAV4 (Blizzard Pearl, paint code 070) began experiencing hood paint peeling in early 2023. I first assumed it was simply a disappointing paint quality issue. However, this past weekend, the problem significantly worsened when large sections of paint on the roof suddenly flaked off completely, leaving exposed metal vulnerable to rust and corrosion. After this severe flaking occurred, I researched the issue online and discovered this problem is widespread among Toyota's with paint code 070. Toyota acknowledged this known manufacturing defect through their Customer Support Program (ZKG), but I was never notified of this program, despite receiving other recall notices. Additionally, my local Toyota dealership did not inform me about ZKG during a service visit before the program expired in 2024. On March 28th, 2025, I called Toyota’s customer service line to request goodwill assistance and was informed that they are not willing to offer any support or extend the program. I...

I received a recall letter from Toyota to replace me battery in my 2014 RAV4. I made an appointment with Toyota on 31 in Clinton, NJ for 1/28/2025 at 9:30am. Upon bringing in my car for the recall I was told it will cost me $189.00+tax to replace my battery. The reason was because there is another battery in my car. I advised them that I bought the car second hand and had no reason to check my car's battery at that time. (who knew). In the letter of recall it states that the battery change is "the hold down clamps and short circuit, increasing the risk of fire." With that stated, changing my battery is the benefit to securing safety to me and my passengers. Isn't that the main reason for the recall! Safety by Toyota without Charge!

In reference to Toyota Motor North America - Customer Support Program ZKG. My Toyota vehicle has experienced paint peeling on the exterior metal body panels. I have applied to receive coverage from Toyota for the paint peeling as part of the ZKG Program. Toyota has denied my request for coverage and did not provide me with notice of the ZKG Program. The paint color of my vehicle is the original factory applied Blizzard Pearl (070) paint color. The vehicle experienced noticeable paint peeling around 9.5-10 years from the Date of First Use of the vehicle. I reported the paint peeling to my local Toyota dealer service center around 5 months after the car was ten years past the Date of First Use. Because the ZKG program coverage had expired by the time I had reported the paint peeling, the Toyota dealer service center referred me to the Toyota Brand Engagement Center. The Toyota Brand Engagement Center denied my request for coverage because the vehicle was reported shortly after the Durati...

The contact owned a 2014 Toyota Rav4. The contact stated that while driving at 45-50 MPH during night hours, a fellow motorist alerted the contact that her vehicle had caught fire from underneath the engine without warning. Upon opening the front, driver-side door, the fire entered the vehicle and the contact quickly shut the door. While in a panic, the contact re-opened the door and jumped out of the vehicle. The vehicle quickly became engulfed in flames and was consumed by the fire. Police arrived at the scene and a police report was filed. The vehicle was towed to an independent tow yard and was deemed a total loss. The road was scorched as a result of the fire which led to the road being repaved. The contact injured both knees and left baby finger after jumping out of the vehicle; the contact also suffered emotional distress due to the fire. The contact did not seek medical attention for her injuries. The dealer was notified of the failure but offered no assistance. Recently, the...

Manufacture failed to provide remedy for recall 23TB13 (NHSTA recall 23V734) in a timely manner. The recall was issued on November 1, 2023; however, a remedy has not been provided as of December 9, 2024.