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Structure
05/16/2018
The paint on my white 2009 Toyota RAV4 has been coming off. Sheets of color is peeling on the roof. I have several large (1-2 inches) bare spots on the top and many tiny ones on the body hood and doors, rusting for years. The manager of Titus-Will Toyota advised me not to do anything about it when I showed them the recall letter from Toyota and let him take pictures of the affected areas of my car. He said he would send a request and let me know about the repair decision. It has been more than two years since my complaint. I ask about it almost every time I go there for my scheduled service maintenance, and I get no answer so far. Until now, I still don’t have a response from them, and I am a little unhappy. Also, I see that I am not their favorite customer and avoided by management as they are always swamping. I showed them how bad the paint continues to come off, and the rust is awful. I could off taken care of it by now, but the manager clearly said not to paint it or do anything ab...
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Suspension
03/15/2021
MY PROBLEM IS UPON INSPECTION OF THE VEHICLE I WAS TOLD A RECALL (16V596000) FOR MY REAR SUSPENSION ARMS WAS AVAILABLE AND I NEEDED TO HAVE IT DONE AS THE BACK END NUTS COULDN'T BE ADJUSTED. I CALLED A DEALERSHIP AND WAS TOLD THIS WAS TAKEN CARE OF 3 YEARS AGO, YET THE PROBLEM STILL REMAINS.
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Vehicle Speed Control, service Brakes, engine
02/15/2021
WHILE DECELERATING ON A FREEWAY OFF-RAMP AT APPROX. 25 MPH, THE BRAKES FAILED TO STOP THE CAR. GOING NO MORE THAN 5 MPH, I LIFTED OFF SLIGHTLY THEN DEPRESSED THEM ALL THE WAY TO THE FLOOR; THEY DIDN'T ENGAGE PROPERLY BUT FINALLY SLOWED THE CAR ALMOST TO A COMPLETE STOP, BUT THE ENGINE REVVED AND THE CAR KEPT WANTING TO GO FORWARD. I THREW THE TRANSMISSION INTO PARK AND TURNED OFF THE IGNITION.
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Structure
07/01/2019
THE PAINT ON OUR 2009 TOYOTA RAV4 COMES OF WITH THE SLIGHTEST BUMP FROM SOMETHING LIKE A BRANCH, WHICH SHOULD NOT NORMALLY CAUSE PAINT TO COME OFF. BECAUSE OF THIS WE HAVE SEVERAL BARE SPOTS WHICH ARE BEGINNING TO RUST.
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Engine
10/12/2020
I TOOK MY CAR IN FOR SERVICE ON OCTOBER 12, 2020 BECAUSE THE OIL LIGHT WAS FLICKERING THOUGH I AM NOT DUE FOR ANOTHER OIL CHANGE UNTIL JANUARY. I WAS TOLD TO REPLACE THE MOTOR DUE TO EXCESSIVE OIL CONSUMPTION. UPON RESEARCHING ONLINE LEARNED THAT THIS IS DUE TO DEFECTIVE PISTON RINGS AND IN 2011, TOYOTA ISSUED A TECHNICAL SERVICE BULLETIN. AT THIS POINT, THEY ARE REFUSING TO CORRECT THE ERROR WITH THE DESIGN OF THE PISTONS.
