2014 Toyota Prius Complaints

Hello, We were informed that the vehicle paint had a recall due to paint chipping. Unfortunately we never received the notice and was unaware until after the recall program had ended. We are contacting you now to see how we can address this issue as our vehicle paint is chipping all around the car.

The brake booster system (electric brake booster pump) in my 2014 Toyota Prius has been making frequent, audible cycling noises inside the cabin, particularly during cold weather. I have also noticed a faint odor outside the vehicle that seems related to electrical movement. No ABS or brake warning lights have illuminated, but the cycling pump may indicate increased stress on the brake system. The issue has not yet been diagnosed or confirmed by a dealer or independent service center. The problem has not caused a loss of braking ability to date, but the unusual noises and electrical odor suggest potential risk if the booster were to fail completely. No recall or customer support program currently covers this issue. The component is part of the vehicle’s brake system and would be available for inspection by a dealer or manufacturer upon request. Toyota has offered no help or possibility of Goodwill assistance inspection for this issue.

The brake system malfunctioned suddenly. While driving and while stopped, the brake pedal became very hard and braking behavior became unpredictable. The vehicle sometimes brakes aggressively and other times requires excessive pedal force to stop. The ABS and BRAKE warning lights illuminated. The vehicle no longer provides normal braking assistance. This issue is related to a failure of the brake actuator / brake booster, which is a known issue affecting Toyota Prius models from 2010 to 2015. This defect creates a serious safety risk, as braking performance is inconsistent and may increase stopping distance or cause loss of control during emergency braking situations. The vehicle has not been repaired yet because the cost is very high and the manufacturer has declined assistance despite this being a known safety-related defect.

misfire code along with rough starts/light load. T-SB-0116-15

My 2014 Toyota Prius (VIN [XXX] , 77,000 miles) displayed Brake, ABS, and Slip warning lights. A mechanic confirmed failure of the Brake Booster and Pump Assembly (DTC C1391). Toyota previously acknowledged this as a safety-related defect under Customer Support Program ZJB, but my coverage expired because I never received Toyota’s notice dated May 21, 2019. My car has been undrivable for weeks and Toyota refuses goodwill repair. This is a serious brake safety issue that should be reviewed for recall or extended coverage since many Prius owners have experienced the same failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)