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Service Brakes
06/17/2025
While driving my 2015 Toyota Prius, the brake pedal became extremely stiff and hard to press. I was on the way to the dog park with my dog in the back seat when I had to press down very hard just to slow the car at a traffic light. It felt like I was stepping on a rock. The brakes barely engaged, and I had to use far more force than normal to get the car to stop in time. When I hit the brakes, they finally caught hard and suddenly and my dog went flying off the back seat and landed on the floor. She’s fine physically, but now she’s terrified of getting in the car at all. It was scary for both of us and felt totally unsafe. If I had been going just a little faster or if someone was walking across that intersection, it could’ve ended badly. I later found out this issue is tied to a known defect with the brake booster and accumulator system, specifically related to code C1391. Toyota even acknowledged this problem in a Customer Support Program (CSP ZJB/ZKK), but they refuse to help beca...
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Service Brakes
05/22/2025
Toyota Hybrid Brake Problems 2015 Toyota Prius I took to my dealership Jim Ellis Toyota in McDonough GA. I was told that my brake master cylinder & brake booster pumps vehicle has failed. I experienced my brakes locking up, causing the vehicle to unexpectedly lunge forward or failing to engage when the brake pedal is depressed. On [XXX] my ABS, Brake, Traction lights came on out of nowhere. I tried taking it to my dealership in April to Jim Ellis, Toyota of McDonough for the lights, the one lights being on. I took it there around 8 o’clock in the morning and then there was a very rude and disrespectful service person by the name of Victoria who told me that they would not be able to see me and told me that I needed to leave because I didn’t I have an appointment. This is a Dealership that I purchased this car phone in 2018 and I have been taking my car to Jim Ellis Toyota of McDonough since 2018 to get regular oil changes and other maintenance for my car. Such as things my brakes repla...
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Service Brakes
05/06/2025
I own a 2015 Toyota prius, purchased new and put in service December 4th, 2014. Car is well maintained. On May 10th, 2025 The Brake booster pump and assembly failed. Has internal leak. I had the dealer confirm this. Lights on the dash, computer code c1391 ( abnormal leak in accumulator, Rec replacement of brake booster and pump) and brake booster pump is pumping every 3 seconds from internal leak. Brakes are now at 50%. Soft. The Pads and shoes are perfectly fine. It’s the brake booster pump assembly. Toyota issued instead of a recall, which would have been the right thing to due considering its long history of these over multiple years failing, just a customer service letter. 10 years or 150,000 miles, which ever comes first. Mine failed at 10 1/2 years. Now I am stuck with a $3,000 bill which I can not afford, to replace the Brake booster pump and assembly. Toyota completely knows of the issue and side stepped having to issue a recall on this very well know problem.
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Service Brakes
04/01/2024
The ABS brake light on. The problem is related to booster pump assembly.
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Service Brakes
04/28/2025
Left our house and as we were driving out of our neighborhood the ABS and Brake lights came on. We looked it up in our book and couldn't find anything concrete to go on. Drove straight to Auto Zone and their test came back most likely Brake booster or master cylinder. While looking it up, we read several stories people had posted saying this was a defect with 2012 - 2015 Toyota Prius' and to write to you and tell of the incident. I put my Vin # in and it doesn't show any recalls about this. Any feedback would be helpful. Thank you!