-
Electrical System, unknown Or Other
05/26/2026
Car has over 290,000 miles, sole owner of car. Just learned the odometer will freeze at 299,999 miles based on issue known by Toyota for a few models. Odometer freeze was not disclosed even though Toyota has selectively repaired some cars odometers at no charge to customers or split costs with customers. Odometer freeze makes safe maintenance of car more difficult. Toyota apparently added a 9 year warranty extension because of its knowledge of problems but didn't notify owners. My 2004 vehicle would have been covered through 2013, but I was not given an opportunity to have the problem repaired under warranty. Toyota apparently knew this problem affected Corolla (up through 2008), Matrix & Vibe (1st generation) and 1st generation Prius cars. My car manual says that the odometer "shows the total distance the vehicle has been driven." My ability to continue safely using my car will be compromised when my odometer reaches 299,999 and Toyota chose not to warn and repair this defect which af...
-
Air Bags, unknown Or Other
04/06/2026
I received a "do not drive" recall for my vehicle in the mail because of defective air bags. The recall letter claimed that there have been twenty-eight confirmed deaths in relation to this recall. I entered Priority Toyota of Chesapeake, VA to address the issue. That was on Monday, April 6th, 2026. Even though there was a "do not drive" order on the recall, Priority Toyota of Chesapeake refused to give me a loaner vehicle. It is now Monday, April 13th, and Priority Toyota of Chesapeake has claimed that they are still waiting on an email to begin repairing the vehicle, which I need for transport. This is a formal complaint that Priority Toyota of Chesapeake, VA has failed to repair the recalls to the vehicle in a timely manner.
-
Air Bags
03/23/2026
I am attempting to complete a manufacturer-issued safety recall involving my vehicle’s airbag system, which includes a “Do Not Drive” advisory due to the risk of airbag inflator failure. Despite multiple good-faith attempts, I have encountered repeated barriers at the dealership level that have prevented timely completion of the repair. I scheduled a service appointment with Culver City Toyota and clearly indicated I required a rental vehicle to leave my car. My confirmation stated “Arrangement: Rental Vehicle,” and the appointment was scheduled accordingly. When I arrived, I was told no rentals were available and that they are first-come, first-served. I was turned away and told to return another day. When I returned, I was able to leave my vehicle, but was asked how long I would need the rental without being given a repair timeline. Only after asking was I told the repair would take approximately two days. This was not communicated in advance, and given the prior lack of rental av...
-
Unknown Or Other
12/15/2025
Window not rolling up properly, drivers side
-
Structure
01/01/2025
This complaint concerns two separate incidents, both involving defective interior door handles. First, in 2023, the driver side driver door handle broke abruptly when the driver attempted to exit the vehicle. As a result, the driver, [XXX] , was trapped in the vehicle and required someone else to let him out from the outside. This was repaired privately at substantial cost to the owner. Then, the exact same thing happened to the passenger side front seat interior door handle in January 2025. The handle mechanism seems to be made of cheap plastic and seems to have broken, preventing the passenger from exiting the vehicle at all and leaving them effectively trapped in the front seat. This has been a major issue recently when transporting family members to the hospital, as time was lost when they tried to get out of the driver side passenger door and found that the door handle mechanism was inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552...
