2021 Subaru WRX Complaints

Hello my name is [XXX], I'm the first time owner of this vehicle, purchased this vehicle new of the dealer with 5 miles, ever since I bought it the car has an issue that it steers to the right at any speed, road, condition very dangerous. Over the past months and years I told Subaru dealers, service department, sales guy and Subaru corporate about the issue, long story short I've gone to the service department to fix this issue at least 8 times, the last time an engineer from Subaru worked on the car but the car is not fixed and it continues to have this issue, I open a claimed with the Texas department of motor vehicle for a lemon claimed but Subaru has denied it as a lemon and they constantly ruined my lug nuts, studs, my alignment and now I need new tires. I need help to resolve this, I have multiple repair orders, video's and pictures to prove it all. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was de-frosting my windshield early in the morning when I watched a crack start at the base of the driver's side windshield and travel up the window and back down to the base of the windshield. The car was not moving, there was no impact to the windshield at all. I contacted the Subaru dealer and brought the car in to be inspected. They told me that the crack was because of a rock chip although there was never any rock chip impact and the car was not even moving when the crack developed. There was a previous class action lawsuit settled against Subaru for identical cracks developing in their windshields. I contacted Subaru of America to see what they would do and they gave a discount for a new windshield but the new windshield would still have cost over $700 out of pocket for a car that was less then one month old.

Windshield cracked to the point of requiring repair from pinhead size chip that barely left a mark. The windshield is being replaced but photos are available upon request. The crack quickly spread to the outer edge of the windshield, causing further risk to the structural integrity of the entire windshield. The problem was confirmed by a glass shop as requiring a replacement.