2022 Ram 5500 Complaints

K1 snap ring failure

This is a 2022 Dodge Ram 5500. The wheel studs broke off while driving on the interstate, and the dually tires came off. This is a major safety issue and the driver had a narrow escape. This same issue persisted through the 2012-2021 model years and RAM had a recall (Y26) for those years. I do not believe the issue has been fixed for the 2022 model year. When I asked RAM for reimbursement for the replacement studs and labor, they turned it down saying my model year was not on the list I am looking to escalate this matter before someone else gets impacted by this issue.

Truck has 6500 miles, went to put it in reverse from drive in busy intersection and transmission started to slip. Truck ultimately wouldn't drive at all. Started throwing codes (P0731-00 in particular) and found out that it needs a new K1 clutch snap ring repair. There are more than 300 people with this issue, this has not only happened with me from my research on forums about this code being thrown. This is a 2022 with 6500 miles, there are too low of miles on this truck for it to be having a problem like this!

The contact owns a 2022 Ram 5500. The contact stated while driving at an undisclosed speed, the vehicle failed to shift into the intended gear, and started to coast while the accelerator pedal was depressed. No warning light was illuminated. The contact stated that he veered off the roadway to safety and notified a towing company. The vehicle was towed to the dealer where it was diagnosed that the snap rings failed and needed to be replaced. The contact stated that he had previously informed the dealers of TSB: 21-002-23 but was informed that the vehicle needed to experience a complete failure to receive the repair under the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.

The contact owns a 2022 Ram 5500. The contact stated while driving 50 MPH, the vehicle lost motive power, with the 4-WD unavailable message displayed. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 1,973.