2018 Ram 4500 Complaints

The vehicle has an active recall open on it (confirmed by local dealership, NHTSA webform, and directly with Ram/Stellantis) that was opened in 2024 and currently has no remedy available. The vehicles brake HCU fails causing loss of ABS/brake control, this unit has actively began alerting of intermittent ABS failures while in operation. We have pulled this vehicle out of service due to safety concerns. Upon contacting Ram there is no timeline for a remedy, and there is no temporary remedy available. Our sole option is to pay for a repair out of pocket and if/when the recall remedy becomes available we can apply for reimbursement.

The contact owns a 2018 Ram 4500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the message to "Check ABS" was displayed with an abnormal beeping sound. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2018 Ram 4500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vehicle was parked and was no longer driven due to safety concerns.

Nov 27,2024 Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Recall Status Recall Incomplete, remedy not yet available Still no repair for defective parts. Over years.

See attached document for complaint.