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Steering
10/17/2025
The contact called on behalf of the owner of a 2009 Nissan Maxima. The contact stated that after the windshield was replaced by Safelite Auto Glass, the employee at Safelite attempted to start the vehicle; however, the vehicle failed to start, and the steering wheel had seized. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed and determined that the electronic steering column lock had failed. The vehicle was not repaired. The vehicle was towed back to the residence. Upon further investigation, the contact found Manufacturer Recall Number: PC516, which involved the electronic steering column lock (ESCL). However, the VIN was not included. The contact stated that Safelite did not remove the rearview mirror. However, the rearview mirror was left hanging while the windshield was replaced. The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in the Service Campaign under PC516 for the...
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Suspension
01/29/2025
The contact owns a 2009 Nissan Maxima. The contact stated while driving 65 MPH, the front end of the vehicle started shuddering uncontrollably. The contact was able to pull over to the side of the road. The contact was able to continue driving to the residence at 20 MPH. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 200,000.
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Steering, electrical System
01/19/2025
The contact owns a 2009 Nissan Maxima. The contact received notification of an undisclosed recall. The contact stated that while the vehicle was off, the push-to-start button was depressed; however, the vehicle failed to start. The immobilizer warning light illuminated. The vehicle was towed to a dealer where it was diagnosed that the key fob and the steering lock needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 170,000.
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Steering
03/26/2024
The steering wheel lock malfunctioned. The part is available for inspection. The car was parked on the street. It endangered others because it would not start and had to be towed. This issue was confirmed and reproduced by the dealer with diagnostics. There were no symptoms prior to this issue and the warning light only came on after the part malfunctioned.
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Suspension
04/01/2024
The contact owns a 2009 Nissan Maxima. The contact stated while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the front-end mounting strut insulator. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 09V358000 (Suspension) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
