2003 Mitsubishi Outlander Complaints

The contact owns a 2003 Mitsubishi Outlander. The contact stated while driving at approximately 25 MPH, the vehicle came to an immediate stop and did not return to normal operation. The contact noticed that the front control arm had detached. No warning light was illuminated. The contact researched and became aware of NHTSA Campaign Number: 16V458000 (Suspension). The vehicle was not drivable and was towed to the residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was included in the recall but already had been serviced under the recall; however, the failure occurred. The failure mileage was 188,000.

HVAC temperature control knob is hard to turn, it broke off.

REAR CONTROL ARMS ARE RUSTED THROUGH, THERE WAS A RECALL FOR THE FRONT AND HAD THE REPAIRS DONE. THE FRONT CONTROL ARM RECALL WAS DUE TO POOR RUST PROOFING DURING MANUFACTURING. THE REAR HAS THE SAME PROBLEM. CANNOT REALIGN REAR WHEELS AND REAR SWAY BAR BRACKET BROKE FREE ENTIRELY. VEHICLE IS NOW STATIONARY AS IT CANNOT BE DRIVEN.

CAR TAKEN TO DEALERSHIP, ANDERSON MITSUBISHI, 8162790354), JANUARY 2017, FOR NHTSA RECALL 16V458. CROSSMEMBER NOT REPLACED OR RUST TREATED. CROSSMEMBER FAILED 4-20-2019. REPAIRED AT MY EXPENSE $2161.70. MADE CLAIM FOR REIMBURSEMENT THROUGH MITSUBISHI DEALER AND MITSUBISHI OF NORTH AMERICA. HAVE A MITSUBISHI FILE NUMBER [XXX]. MITSUBISHI OF NA HAS VERBALLY AGREED TO SETTLE, BUT HAS NOT CONTACTED ME SINCE AUGUST OF 2019. I HAVE NOT BEEN ABLE TO GET MY CALLS RETURNED SINCE. THE CROSSMEMBER BROKE WHILE MY WIFE WAS DRIVING ON CITY STREETS WHICH CAUSED THE CAR TO VEER INTO ONCOMING TRAFFIC LANE, WITHOUT ACCIDENT. CAR WAS TOWED AND REPAIRED AT MY EXPENSE. I NEED HELP GETTING MY REIMBURSEMENT PAID. I AM THE ORIGINAL OWNER OF THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNED A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED WHILE ATTEMPTING TO AVOID COLLIDING WITH A DEER. DURING THE CRASH, THE VEHICLE HAD ROLLED OVER AND THE DRIVER WAS KNOCKED UNCONSCIOUS. THE DRIVER SUSTAINED HEAD AND NECK INJURIES, A FRACTURED LEFT SHOULDER AND AN INJURED TORSO AND WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 340,000. *DT *TR *BF CONSUMER STATES THAT AIRBAGS FAILED TO DEPLOY DURING THE COLLISION. CONSUMER SAYS THAT MANUFACTURER WAS AWARE AIRBAG FAILURE SINCE 2004, BUT FAILED TO INFORM CONSUMERS. *DL