2018 Mercedes-benz Metris Complaints

See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message boards tell a story of frustration for a large group of consumers. As you know the recall was originally made in July of 2022. The notice to dealers went out in September of 2022. Mercedes Benz appeared to really drag their feet on a solution to the issue with the first small number of remedies (219 out of 24,359) in the second quarter of 2024. Remedies did not begin in earnest until the beginning of 2025 almost two and half years after the recall was originally published. As the original ti res were inadequate, I was notified in June of 2023 by your Mercedes-Benz of Pleasanton service center that my tires needed to be replaced at a cost of $1,348. Strange that a dealer would be trying to sell...

The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.

The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.