2019 Mercedes-benz GLS-Class Complaints

At first, the parking brake assist would appear when vehicle was put into park or when starting. We would have to release the parking brake each time. Then, the parking brake assist light would not go on, but the parking brake assist would engage and or be sticking while driving causing a burning smell and damage to the rear braking system including brake pads and calipers. The independent repair professional described this as being a very premature issue for this vehicle considering the age and mileage. The electronic parking brake actuators electric motors malfunctioned and failed causing resistance on the calipers. The car was undrivable and required us to obtain a rental car for several days.

Vehicle was damaged by a school bus hitting the rear passenger corner. It damaged the rear tail light, brake light, turn signal and backup warning sensors. Parts to repair the vehicle are not available for the past 4 months. I called multiple times and the dealer cannot provide a date when the parts will be available. The total cost of repairs is $3200.00. To avoid paying rental car fees that the school would have to pay, I’m driving a unrepaired car. The cost to rent a car would exceed the cost to repair the vehicle by 3-4 times the total repair cost. It is a law that car manufacturers have parts available to repair vehicles damaged by accidents. I would like NHTSA enforce the law.

Update Communication Module SIM Card Software - MBUSA ID: [XXX], NHTSA Recall ID: 22V365. I received the recall letter from MBUSA in July 2022. I took my car to a local dealership on 8 Aug 22 and they told me after approximately two hours they couldn't update/do OTA. They told me I would need to park my car outside to receive the update. Once I got home I checked the MBUSA & NHTSA recall sites and noticed this recall for my vehicle shows it as updated, but I knew the dealer hadn't accomplished it, because they said they didn't. I'm not sure who submitted it as updated on both websites. We have the MercedesMe Connect applications on our iPhones and it shows the status of our vehicle, allows remote starting, has anti-theft tracking as well as valet tracking and remote disabling capabilities. It also show the Over-the-Air (OTA) updates. It shows our vehicles LAST OTA as being 14 Oct 2021. I believe this software application shows current status of the OTA software and that this r...

The contact's client owns a 2019 Mercedes Ben GLS450. The contact stated that while the owner was driving at an undetermined speed, the vehicle began to smoke and caught fire. There were no warning indicator lights illuminated. There were no injuries or air bag deployment. A police report was filed. The fire department extinguished the fire. The vehicle was towed to an undisclosed location. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,415.

factory equiped jack lift failed, bearing and ring ejected and vehicle fall on the ground, contacted manufactory, and Mercedes indicated they probably can replace a new jack but no more action they will take, the vehicle has a gross weight about 6400lbs, and with air suspension, the vehicle will need to be lift higher than normal in order to replace tire, the jack lift is obviously not hold the pressue that make it a serious safety concern, Mercedes should look into it not just drop the ball.