2018 Mercedes-benz GLE-Class Complaints

The contact owns a 2018 Mercedes-Benz AMG GLE43. The contact stated that the sunroof failed to open, and there was a fracture causing water to leak into the cabin of the vehicle from the upper-right side. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the motor and tracks for the sunroof had failed and needed to be replaced. The dealer stated that the entire unit needed to be replaced due to previous parts no longer being compatible with the new improved parts. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 49,000.

Cannot shift the gear from P to any other positions, and unable to move the car. The issue has been existing from mid 2022, three years ago.

After fully stop with pressing brake pedal, try to shift the gear from D (Drive) to R (Reverse) but cannot shift the automatic gear position from D to R (reverse) gear. In order to shift to R gear position, I needed to shutdown and restart the engine. This has been clearly recurrent since 3 years ago and mostly happen in front of my garage to park backward, but sometimes very dangerous in the middle of road, when needed to make tight U-turn. Please take care of this issue. Thank you.

The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that water had entered the vehicle through the sunroof. The vehicle was taken to an independent mechanic, who determined that water intrusion through the sunroof had damaged the batteries. The mechanic replaced both batteries. The contact related the failure to NHTSA Campaign Number: 23V854000(Structure); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired for the water intrusion failure. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. The VIN was unavailable.

The contact owns a 2018 Mercedes Benz GLE350. The contact stated that while operating the vehicle in reverse, the backup camera screen display had malfunctioned and a black image had been displayed, creating a visibility hazard for the driver. The contact indicated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the manufacturer's extended coverage related to the failure. No further information was available. The local dealer was not yet contacted. The failure mileage was 69,000.