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Lane Departure, back Over Prevention
12/01/2024
When starting vehicle, center screen of vehicle was completely off and dark. Moreover, with this screen being off, you are not able to control any of the vehicle functions such as AC, Maps, Radio, Rear Camera, etc. On the other hand, on the digital speedometer screen, a warning message states "Blind Spot Assist Inoperative" and when putting the vehicle in gear, a loud beep sounds within the car and then the next warning message appears that states, "PARKTRONIC" inoperative see owners manual"
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Electrical System
06/02/2024
The electronic system, specifically the battery, failed and it is available for inspection upon request. The persistent battery drain caused the vehicle to become inoperable multiple times, including an incident where I was stranded 200 miles from home with my wife and dog, posing significant safety risks. Yes, the defect has been confirmed by the dealership’s service center multiple times. The vehicle has been inspected by the dealership’s service technicians. Yes, the first malfunction message appeared on [XXX] at 2:22 PM, a week after purchase. Multiple warning messages have appeared since then, including transmission malfunction, running lights malfunction, high beams malfunction, and additional battery malfunction. Defect Description: - Description of the Defect: Persistent battery drain and related electronic system issues. - Date First Appeared: [XXX], a week after purchase. - Subsequent Occurrences: Multiple instances including being stranded 200 miles from home due to a dea...
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Structure
04/23/2024
The contact owns a 2022 Mercedes-Benz C300. The contact stated that while the vehicle was parked, the contact became aware that the seal had detached from the driver’s side front door. The contact stated that due to the failure, water entered the driver’s seat causing a short circuit in the electrical system. The vehicle was taken to a dealer and was determined to be a manufacturing defect. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 6,000.
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Unknown Or Other
04/24/2024
I am attempting to submit a complaint against the Mercedes-Benz product and other auto manufacturers that follow this process. Mercedes provides no spare tire so this has been replaced by a "fix a flat" system that you can presumably use stop a tire air leak and then drive to a shop for repair. The fix a flat does not work when the tire is blown out or shredded so when this happens you are left with needing to have the vehicle towed to the dealership if using Mercedes' Roadside Assistance or to another shop at your own expense. Towing to a Mercedes dealership captures you to use the replacement parts in their inventory and costly labor charges. The time it takes to replace a tire is ridiculous considering a spare tire could be put on in a fraction of the time. There are approx. 30k miles on our vehicle and it has had to be towed twice for tires where the fix a flat did not work. Is this a safety issue? Absolutely, if you are driving outside of a city and the tire blows out then y...
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Service Brakes, forward Collision Avoidance
09/14/2023
The contact owns a 2022 Mercedes-Benz C300. The contact stated while driving at unknown speeds, the active brake assist was not functioning properly. The brakes were applied without an object around the vehicle. There were no warning lights illuminated. The local dealer was contacted and scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000.
