2015 Mazda CX-9 Complaints

I am attaching documents to report 11461223 submitted April 18,2022

On December 14, 2015, I bought, a Mazda CX-9, at Sentry West Mazda located at 940 Boston Turnpike, Shrewsbury MA 01545. Unfortunately, the car's engine contains a defect in design, manufacturing, materials and/or workmanship that causes the water pump to suddenly and prematurely fail well-before the end of the useful life of the engine, which leads to catastrophic engine failure or a costly replacement due to the water pump’s inaccessible placement in the engine. On March 7, 2022 while driving the car to the dealer to take care of a Check Engine Warning Light, the car started to shake, all the dashboard lights turned on and the car stopped. My car was immediately towed to the dealer, and hours later I was told that my car needed a new engine. I felt paralyzed with awed when I heard that my 2015 Mazda CX-9, which was just 6 years old with no more than 90,000 miles, needed a new engine. I have been taking this vehicle to the Mazda dealer for all its repairs and maintenance needs, so I...

The contact owns a 2015 Mazda CX-9. The contact stated while driving 40 MPH, the temperature gauge began to accelerate rapidly. The contact stated no warning light was illuminated. The contact was able to park on the side of the road for approximately 3 hours, until the engine cooled down. The contact stated she added water and continued driving to her destination. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 110,435.

I was driving into the highway and my vehicle just shut off. I was in the car with my children and I was scared that we were going to be rear ended. I had my mechanic look at the car and he advised me that the water pump leaked and the coolant leaked into the oil. I’m having another mechanic provide me with an estimate of how much the repair is going to cost. After the car shut off and I tried to turn it in again the batter, engine and oils light went off and I had the car towed to the local mechanic.

ENGINE LIGHT CAME ON THEN MY VEHICLE STARTED OVER HEATING AND LEAKING COOLANT. VEHICLE WAS TOWED TO DEALERSHIP.AFTER TECHNICIAN DIAGNOSED THE PROBLEM, I WAS TOLD IT WAS THE INTERNAL WATER PUMP THAT CAUSED FLUID TO MIX WITH THE ENGINE OIL RUINING THE ENGINE. I WAS TOLD I HAD THREE OPTIONS: BUY A NEW ENGINE, BUY A USED ENGINE OR BUY A NEW CAR. I WAS TOLD THAT THIS WAS AN ISSUE WITH THIS YEAR, MAKE AND MODEL FOR SEVERAL CUSTOMERS. I ASKED WHY A RECALL NOTICE WAS NOT GIVEN TO VEHICLE OWNERS AND WAS TOLD IT WAS NOT A SAFETY ISSUE. IT WOULD HAVE RESULTED IN AN ACCIDENT IF I WAS ON THE FREEWAY DUE TO THE SUDDEN OCCURRENCE OF THE BREAKDOWN. I WAS DRIVING ON A STREET IN TRAFFIC. (MIDDLE LANE)WHEN MY CAR STARTED OVERHEATING AND SHUT DOWN. I MANAGED TO GET IT TO RESTART AND WAS BARELY ABLE TO SAFELY PULL INTO A PARKING LOT WHERE I QUICKLY TURNED IT OFF. I CONTACTED THE GREENWAY MAZDA DEALERSHIP TO REPORT PROBLEM AND REQUEST TOW SERVICE . MAZDA HAS APPARENTLY BEEN AWARE OF THIS ISSUE FOR A WHILE.