2015 Lincoln MKC Complaints

The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Lincoln MKC. The contact stated that visible air bubbles had formed inside the windshield glass. The contact stated that the bubbles were more prominent while driving in direct sunlight. The failure affected the visibility of the driver and was a safety hazard while operating the vehicle. The vehicle was taken to a dealer, but the contact was not offered any assistance. The manufacturer was notified of the failure but offered no assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 14V484000 (Visibility); however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2015 Lincoln MKC. The contact had received a second notification from the manufacturer for NHTSA Campaign Number: 25V270000 (Back Over Prevention) that parts were available; however, the contact called a local dealer and was informed that parts were still not available. The contact had been calling for several months and was advised that the parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.

I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the procedure or replacement parts Ford will recommend to address the rear view camera recall on a later date. They also believe Ford will now replace the entire camera vs replace components. I have no problem with the approach to replace the camera if that’s the case. And I also realize this is not the dealership’s fault; however, there is a huge disconnect and communication gap from Ford quality that must be addressed. It’s been challenging to order parts for this recall and wait months, only to discover Ford no longer knows how to address a fix my vehicle needs. I appreciate if NHTSA could investigate on...

The contact owns a 2015 Lincoln MKC. The contact stated that while the vehicle was parked, the front driver's side door failed to unlock as intended, which required the contact to enter the vehicle through the front passenger's side door and to crawl over to the front driver's side seat. The vehicle was taken to the dealer, and the contact was informed that the repair was not covered under warranty or recall. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V378000 (Engine). The contact stated that while the dealer was previously performing the recall repair, the dealer informed the contact that the battery monitor sensor was damaged. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 67,000.