2019 Land Rover Range Rover Velar Complaints

The contact’s mother owns a 2019 Land Rover Range Rover Velar. The contact stated that the check engine warning light was illuminated. There was white smoke coming from underneath the hood of the vehicle due to the engine overheating. The failure occurred within 10 minutes of driving at various speeds. The vehicle was taken to dealer, who diagnosed that the auxiliary radiator, cooling system hose, and radiator deflector had failed. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer, who diagnosed that the camshaft timing solenoid had failed and was repaired. The failure remained consistent, and the vehicle was returned to the dealer a third time, who repaired the fuel pump, crank shaft radiator. The failure persisted. The vehicle was taken to a certified mechanic who diagnosed that the coolant and water pump had failed. The vehicle was repaired; however, the failure persisted and was no longer drivable. The contact became aware of NHTSA Cam...

Driver side door will not lock. I took it to the dealership and they replaced the door handle and it worked for a little while. The vehicle locks after you start driving but when you unlock or open the door you can’t relock the car. This is a safety issue. I have taken it to many repair shops and they say it is not the mechanism, it is the software issue. Land Rover continues to say it is not. I have found that many people have had the same issue on different forum.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle started to lose motive power with the check engine warning light illuminated. The vehicle was restarted but stalled. Additionally, there was an abnormally loud knocking sound coming from the engine while starting the vehicle. The contact also stated that there was an abnormal electrical odor coming from the vehicle. The dealer was contacted; however, a diagnostic result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated that while the vehicle was parked, her fiancé noticed that the front passenger’s side headlight bulb was blown. The vehicle was taken to the dealer, where it was diagnosed and determined that the headlight bulb was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,500.

I have attempted to resolve my concern wit JLR directly (executive case number 8001094516) but to no avail. I have requested that JLR send out an engineer as advised by the dealer but they have refused to date. I recently took a test drive with the fixed operations director. During that test drive, the frontal alert system only worked two times at speeds at 40mph. Never did it work at lower speeds as per JLR manuals and videos. The director who actually drove the vehicle during the test commented that he did not know why the system did not run as designed. I have had the vehicle for nearly 4 years now and the alert has only worked about 10 times and that is with freeway driving. Also to my knowledge, AEB has never worked. In 2020, a certified dealer did work on the system by taking the front bumper off to adjust the radar but to no avail then COVID. I am concerned for this potentially dangerous safety issue for my family and all others.