2013 Kia Sportage Complaints

While driving in the carpool lane, the engine briefly cut-out and than a rattling sound was heard. We decided to immediately exist the free way at a left-side car pool exit as a precaution. Immediately after exiting, the car went into a complete stall. Had we remained on the freeway, we would have been stranded in the fastest lane with no shoulder and with traffic approaching from the rear at 70mph. Thus we likely avoided catastrophe. There was no warning light. The problems was later determined to be caused by a manufacturer defect resulting in a connecting rod bearing failure. Pursuant to a class action settlement the engine was replaced. I'm writing to let others know that this is a potentially life-threatening danger and that the knock sensor recall does not adequately address this. Also, the dealer mischaracterized the symptoms on the engine warranty invoice, misstating the narrative above, wrongly stating "customer states CEL started flashing when driving after light appea...

Have been denied replacement of 2013 Kia Engine due to insufficient records. The KSDS had been installed May 7, 2021. Was told because I did my own maintenance and I have receipts and dates when the maintenance was done reason for being denied. I used 5W 20 full synthetic motor oil which was over and above what the car called for and a new oil filter every time which shows on my receipts. Obvious by looking at the vehicle that it was in good shape and maintained well for being a 2013. When I presented this to Kia, they said that they have in writing that you can’t do this. All it says is that they recommend service being done by a Kia dealer . this is when I found out about the Magnus and Moss warranty act of 1975. I kept a log of service done in my car from 5, 16 2019 until present. The car just stopped in the middle of the city street. It gave no warning sensor did not work. It did not slow the car down.. my wife called AAA and had it towed to the closest dealer . Again, I have rece...

my vehicle, 2013/ SL Sportage recently suffered catastrophic engine failure. I received a renotification from Kia regarding the software updates. Barely a week, [XXX], my engine seized in traffic due to rod failure which the software update could have prevented according to Metro Kia of Madison. I was also told by the same Kia authorized dealer that the repair would cost me $11,000 out of pocket in addition to the diagnostic fees of $210.87. I also contacted Kia Consumer Affairs at 1-800-333-4542 regarding this issue, but the representative told me that the defect is my responsibility as the owner of the vehicle. I think this is absurd and unacceptable. I’m a student who relies on this vehicle to commute to school. With the semester beginning and winter approaching, I can’t imagine being left without safe transportation which places me in a severely disadvantaged position. I cannot and should not bear financial responsibility for a defect Kia has already acknowledged. INFORMATION RE...

The contact owns a 2013 Kia Sportage. The contact stated that while coming to a gas station rest stop, making a left turn to the fuel pump, the vehicle lost power and coasted to the fuel pump. There were no warning lights illuminated. The VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), which had a warranty extension for the engine to be repaired or replaced. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The dealer was unable to replace the engine and referred the contact to another mechanic to repair the vehicle. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was informed of the failure. The manufacturer informed the contact that the timeframe for the engine coverage extension had been exceeded, and the HECU not been replaced under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manu...

See attached document for complaint.