2013 Kia Optima Complaints

While driving my KIA Optima on the interstate the rear subframe suffered catastrophic structural failure, resulting in the steering wheel going out of alignment, the rear passenger side wheel tilting with the bottom of the tire being far out compared to the top. This resulted in the rear of the vehicle swaying side to side and being difficult to maintain in a straight path. This vehicle was previously serviced under KIA Campaign SC141 (internal subframe corrosion) at Griffin KIA on April 27, 2017. Despite this safety remedy being performed the subframe rotted through and snapped. This is a remedy failure. The anti-corrosion was applied by the manufacturer failed to prevent the exact structural failure it was designed to mitigate. I have physical evidence (Repair Order #92144) proving the remedy was performed and photographic/video evidence of the subsequent structural break. The manufacturer (KIA) has denied assistance, claiming the failure is "unrelated" to the corrosion campai...

Clanking noise is steering column and very loose steering.

The contact owns a 2013 Kia Optima. The contact stated that while driving approximately 35-40 MPH, the vehicle started shuddering with a knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the local dealer, and the dealer declined to repair the vehicle under NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The dealer stated that the vehicle had a branded title. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 163,814.

I took the Kia to Hurst Dealership and Scott told me he would check it out. He called me and told me I needed the key replaced, so we paid them 230 dollars. Then he told me he found 4 recalls, fixed 3 of the 4 recalls. The last one, the engine seizing up, was still not complete. after 30 days we removed the car from that dealership because the whole time they were trying to sell us a car. Now the car doesnt even start, there is no key, there is lots of damage to the front end and underneath the engine is missing covers and who knows what else. Worst employees do the things the company itself tries to prevent, Scott is perfect for ruining reputations of the employers he (works for)

The contact owns a 2013 Kia Optima. The contact stated that while approaching a freeway and attempting to merge, the vehicle suddenly stalled. There was no warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 69,000.