2022 Kia K5 Complaints

On XXX, while traveling to [XXX], I experienced serious fuel system problems after filling my vehicle. The fuel gauge fluctuated from full to empty, and a loud pop caused the rear seat, where my two children were sitting, to lift upward. The vehicle would not accept more fuel despite the empty reading. I called AAA, but before the tow arrived, the gauge returned to normal, so I continued my trip. After returning to [XXX], I checked my Kia app and discovered active Recall SC356 describing a damaged check valve that could cause fuel tank expansion, rear seat lifting, and abnormal fuel gauge behavior—the same symptoms I experienced. On XXX, I brought the vehicle to The Kia Store in Louisville, advised them of the recall and my symptoms, and requested an inspection. Service Advisor Sidney Daub stated the issue was caused by a scratched muffler, not the recall, and no recall repair was performed. Relying on that assessment, I continued driving. From XXX, while traveling to [XXX], the same p...

As I was driving down the road, I began to hear a loud, forceful noise. I assumed it was something in my trunk rolling against the rear seats. The noise kept getting louder, and I pulled over, very frightened, as several warning lights came on, including the low fuel light and check engine light, and the fuel gauge needle was past “E.” Before the incident, the GPM reading was 400. After a while, I made it home, but the car started making loud noises and then died. That’s when I noticed my back seats were lifted. I called Kia customer service and had the car towed to the Kia dealership on Seigan Lane, where it is now. Something needs to be done about this.

The contact owns a 2022 Kia K5. The contact stated that while driving 50-65 MPH, the vehicle was jerking and came to a sudden stop. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and it was determined that there was an issue with the water pressure cooling system. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer confirmed that there was no warranty coverage for the repair on the vehicle. The contact called the warranty company and informed the contact that the warranty mileage was 100,000. The manufacturer was contacted and informed the contact that the dealers were independently owned. No assistance was provided. The failure mileage was approximately 76,000.

Driving anywhere in general and which ever speed my gas would leak and smell would over take the car and I have a [XXX] and [XXX] babies. This is not the first but the third recall and this is a fire hazard I can’t imagine my car going in flames while we’re already suffering with a leaking gas smell every time we drive the car I can loose my whole family I will soon being filing a lawsuit against this I want a new vehicle completely I do not feel safe in this car with my kids at all there’s always an issue and my dealership is over 40min away to be going so often throughout the years of having this car this is completely unsafe dangerous and just out right unexpectedable and will be filing soon for a new car and compensation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Kia K5. The contact stated that while attempting to reverse her vehicle and then shifting the gear shift into drive, the contact noticed her check engine warning illuminated, and she heard an abnormal noise coming from the front of the vehicle. The contact then parked the vehicle, went into the dealer, and let them know about the failure, but they offered no assistance. The vehicle was initially taken to the dealer, where NHTSA Campaign Number: 25V794000 (FUEL SYSTEM, GASOLINE) was completed. It was after the recall was completed that it was discovered that the check engine light illuminated, and the vehicle was not driving properly. The dealer took the vehicle back and provided a loaner. The contact mentioned that the engine was replaced, and then a catalytic converter was replaced. Most recently, the fuel oxygen sensor was discovered to be melted. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and informe...