2024 Jeep Wagoneer S Complaints

On XXX I picked up my vehicle from Sames Bastrop Chrysler Dodge Jeep Ram ([XXX]) after a six-week repair visit (XXX). The dealer's paperwork states two open NHTSA recalls were completed on this visit: 26V-141 (liftgate hinge cover) and 26V-262 (instrument panel cluster software). The same day, when I started the vehicle, the instrument panel cluster did not illuminate. While driving in my neighborhood at low speed, the vehicle lost acceleration, the brakes became unresponsive for a period, and a warning message instructed me to pull over immediately before the vehicle would shut down. I brought the vehicle to a stop safely and it allowed me to turn off the engine at that point. I restarted it and parked it, and have not driven it since. On XXX I checked NHTSA's recall lookup tool using my VIN and both recall 26V-141 and 26V-262 still show as incomplete, despite the dealer's repair order stating both were completed during this same visit. This is the second serious control-related failu...

On XXX I was unable to turn off my vehicle and could not shift it into any gear. The vehicle had to be towed to Sames Bastrop Chrysler Dodge Jeep Ram ([XXX]) for repair, RO #XXX. The dealer's diagnosis noted the high-voltage battery at 3 percent charge and referenced TSB 08-128-25. The correction involved disconnecting the 12V battery and reprogramming multiple control modules (BPCM, MCPA, MCPB, EVCU, IDCM). No crash or injury occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Jeep Wagoneer S. The contact stated that while the vehicle was parked, the vehicle unexpectedly shifted to reverse(R) and rolled backwards unintendedly at approximately 10 MPH. The brake pedal was pumped several times to stop the vehicle. The contact stated that several unknown warning lights were illuminated, and the messages “Collision Protection OFF”, “Service ABS” and “Traction Control OFF” were displayed during the failure. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,057.

I am reaching out regarding ongoing safety and reliability concerns involving my 2024 Jeep Wagoneer S Launch Edition, leased in March 2025 from SMG Automotive Holdings, LLC in Brooklyn, New York. I previously pursued arbitration through NCDS; however, the case was dismissed after I accepted a settlement related to issues occurring before March 31, 2026. Unfortunately, the vehicle’s problems have continued beyond that date. Within months of leasing the vehicle, it became completely inoperable late at night and would not start, leaving me stranded. The first tow truck was unable to move the vehicle because it could not be shifted into neutral, requiring a second specialized EV tow truck and causing several hours of delay and missed work. After the vehicle was returned, I began experiencing severe battery-drain concerns. Despite multiple service visits and repair attempts, the issues persisted. I was later informed the vehicle required software updates related to the electric system....

I am filing this complaint because this vehicle has had multiple intermittent safety-related electrical/software and driver-assistance problems, and the vehicle is available for inspection upon request. On multiple occasions, the vehicle has powered on but would not shift out of Park into Drive. The most recent time, I was leaving work and the vehicle would not let me shift into Drive. I was stuck there for about two hours and had to call for a tow. When the tow truck arrived, the vehicle suddenly allowed me to shift into Drive again and I was able to drive home. This is very concerning because the vehicle can leave someone stranded without warning. The vehicle has also falsely detected hazards or forward-collision situations several times while driving, even though there was no nearby vehicle, pedestrian, object, or anything else that should have triggered a warning. On multiple occasions, the vehicle has abruptly applied automatic emergency braking and slammed on the brakes for no a...