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Air Bags
03/04/2022
The contact owns a 2006 Jeep Liberty. The contact stated upon crashing into the vehicle before her, the air bags exploded and propelled burning chemicals. The contact sustained burns on her chest, breast, her right leg, and on her left hand. The contact was transported to the hospital by emergency units and was diagnosed with chemical burns. A police report was filed. The vehicle was towed to a tow yard. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 212,000.
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Suspension
09/03/2022
The contact owns a 2006 Jeep Liberty. The contact stated while exiting a parking lot and going over a small speed bump, the vehicle inadvertently lowered to the floor. The contact noticed that the ball joint had detached from the wheel. The vehicle was towed to a tire repair shop where the vehicle was diagnosed and the mechanic stated that the front suspension lower ball joint had separated from the wheel. The dealer was contacted and stated that the vehicle was not included in Manufacturer Safety Recall: F23 (Lower Ball Joints). The vehicle was not repaired. The manufacturer was contacted and stated the vehicle was not included in Manufacturer Safety Recall: F23 (Lower Ball Joints) and advised to contact the NHTSA Hotline. The failure mileage was 118,000.
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Suspension
08/06/2022
The front lower ball joint on the passenger side broke in half which caused my tire to completely separate from the car. Luckily it happened in my driveway, but I had just gotten off the interstate going 75 mph. After replacing it, a closer inspection was done on both upper front ball joints and the driver side lower ball joint. All need replacement. It was a near miss crash, but mine and others safety is still on jeopardy because I can't afford to replace all of them. I haven’t received any recall information in the mail from the manufacturer.
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Suspension
06/14/2022
The rear lower control arms on my car are about to break. One has holes all the way through. At 40 mph, vehicle shakes in back. Issue also causes stability control to malfunction. No Jeep dealers that I can use will make appointments before 06/27 even after being shown the terrible condition of the parts. Nor do they offer a loaner car. I contacted Jeep themselves and was offered NO manner of accommodation or compensation. I drive for a living, so I can either risk my safety, or give up two weeks income, and job, waiting for Jeep and it's dealers to fix defective equipment. If Jeep and their dealers are unable/unwilling to fix dangerous recalls in a timely manner, they should either afford customer a rental car, or offer to buy the vehicle at market value. I would have accepted either, and not filed this complaint, had I been offered.
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Visibility
06/03/2022
The contact owns a 2006 Jeep Liberty. The contact stated that the sunroof failed to close as needed. The vehicle was not taken to an independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 198,000.