2014 Jaguar XF Complaints

TL* THE CONTACT CALLED ON BEHALF OF A CLIENT WHO OWNED A 2014 JAGUAR XF. THE CONTACT STATED THAT WHILE STOPPED AT A RED LIGHT, THE VEHICLE CAUGHT ON FIRE AS THE DRIVER WAS STILL IN THE VEHICLE. THE FIRE DEPARTMENT WAS AT THE SCENE AND MOST LIKELY EXTINGUISHED THE FIRE BUT THAT INFORMATION WAS UNCERTAIN. THE DRIVER WAS PULLED OUT OF THE VEHICLE BY BYSTANDERS AND TAKEN TO THE HOSPITAL. THE DRIVER REMAINED AT THE HOSPITAL WHERE IT WAS CONFIRMED THAT THEY SUSTAINED 30% OF BODILY BURNS AND PASSED AWAY THE FOLLOWING DAY. THE POLICE DEPARTMENT WAS PRESENT BUT IT WAS UNKNOWN IF A REPORT WAS FILED. THE VEHICLE WAS TAKEN VIA FLATBED TO AN INDEPENDENT FACILITY. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. AN INSPECTOR WAS TO INSPECT THE VEHICLE ON AUGUST 23, 2019 TO DETERMINE THE ORIGIN OF THE FIRE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2014 JAGUAR XF. WHEN THE VEHICLE WAS STARTED, THE SERVICE WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE TO DIAGNOSE THE VEHICLE AND LOCATED A CODE FOR THE FUEL SENSOR. THE MECHANIC STATED THAT THE FUEL FILLER PIPE AND FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. IN ADDITION, WHEN FUELING THE VEHICLE AT A FUEL STATION, THE PUMP WOULD CONSTANTLY CLICK OFF. THE CONTACT WAS UNABLE TO FILL UP THE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A JAGUAR DEALER. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

UNEXPLAINED FIRE: VEHICLE WAS BEING DRIVEN TO WORK. UPON PULLING IN TO THE PARKING LOT, DRIVER NOTICES BURNING SMELL. DRIVER PARKS, BYSTANDER APPROACHES DRIVER TO ALERT THAT THE VEHICLE IS ON FIRE. DRIVER EXITS VEHICLE AND NOTICES A FIRE UNDER THE PASSENGER SIDE OF THE VEHICLE, APPROXIMATELY 1.5FT IN DIAMETER. LIQUID IS SPILLING ONTO THE GROUND AND CATCHING ON FIRE. DRIVER PROCEEDS TO WORK SECURITY DESK TO CALL FIRE DEPARTMENT. CAR IS NOW ENVELOPED IN FLAMES (~15FT). FIRE SPREADS TO VEHICLE IN FRONT OF THE JAGUAR. FIRE CAUSES DAMAGE TO A TOTAL OF 4 VEHICLES AND THE ASPHALT. FIRE DEPARTMENT EXTINGUISHES THE FIRE AND VEHICLE IS TOWED. THE JAGUAR WAS DEEMED A TOTAL LOSS. THE JAGUAR HAD BEEN DRIVEN APPROXIMATELY 200 MILES SINCE TAKATA AIRBAG REPLACEMENT.

THERE IS AN OPEN RECALL FOR THE AIRBAGS INFLATOR HOUSING SINCE DECEMBER 2017. AS PER A LETTER RECEIVED FROM JAGUAR THE REMEDY WONT BE AVAILABLE UNTIL MARCH 2019. THAT IS AN AWFULLY LONG TIME- 1 YR AND 4 MONTHS, TO FIX AN ISSUE. EVEN AFTER THAT GOD KNOWS HOW MUCH TIME THEY ARE GOING TO BE TAKE TO ACTUALLY FIX THIS ONCE A REMEDY IS AVAILABLE. ESPECIALLY WHEN THIS IS A SERIOUS ISSUE WHICH CAN RESULT IN DEATH. JAGUAR NEEDS TO BE PUSHED SO AS TO COMPLETE THIS ASAP SINCE THIS IS AN AWFULLY LONG TIME TO BE DRIVING AN UNSAFE CAR.

TAKATA RECALL. IT IS UNACCEPTABLE THAT THE PARTS NECESSARY TO MAKE OUR CAR SAFE ARE NOT AVAILABLE AND MAY NOT BE UNTIL MARCH 30TH, 2019. THAT IS OVER A YEAR AWAY. SO FOR THE NEXT YEAR WE ARE SUPPOSED TO DRIVE OUR CAR AND HOPE THE PASSENGER ISN'T KILLED BY THE AIR BAG?