2011 Hyundai Veracruz Complaints

The car would not start so we had it towed to a local repair shop. (The closest Hyundai dealer is located 91 miles (182 round trip). The local shop diagnostics indicated an oil leak in the valve cover gasket which dripped onto the alternator and the drive belt. The obvious way to fix the problem was to replace the valve cover gasket, the alternator and the drive belt. The parts were obtained from an online parts distributor. The diagnostic work was done by the shop and the labor was performed by a well known Master Mechanic with over 25 years of experience and is recognized by the ASE. I filed several claims with Hyundai who keep coming up with reasons why they can't pay the claim for a total $600.00 out of pocket cost. The car was fixed 7/9/2021 and has run great since then with no leakage! I have filed claims several times and each time they request more documentation be furnished. The latest rejection is dated 5/16/2023 and Hyundai has assigned a Consumer Case #21314437.

The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Recall 197. Oil leak from valve cover gasket. Hyundai has refused to repair this. I've broken down 2 times in the last year. I've spent over $2000 on repairs. Hyundai refuses to reimburse me or repair the vehicle. What can you do to help.

The contact owns a 2011 Hyundai Veracruz. The contact stated while driving approximately 10 MPH and parking, the engine stalled. The contact stated the battery and ignition key warning lights were illuminated. The contact stated that the stalling had occurred previously. The contact had taken the vehicle to a local dealer who diagnosed that there was an oil leak on the alternator and starter and both needed to be replaced. The contact stated that he had NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) completed and he related the failure to the previous NHTSA Campaign. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2011 Hyundai Veracruz. The contact initially received notification of NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling). The contact called the dealer and was informed that the parts for the repair were not available. The contact then stated that an abnormal knocking noise started coming from the vehicle while driving. The dealer was called back and an appointment was made for the service. The day prior the appointment, while driving 60 MPH, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to Bob Johnson Toyota (3399 W Henrietta Rd, Rochester, NY 14623) where she was informed that the engine had failed and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.