-
Engine
03/12/2020
The contact owns a 2013 GMC Yukon XL. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning light was illuminated; however, the "Service Engine" message was displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed that the lifters needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the lifters needed to be replaced once again. The vehicle was repaired however, the failure persisted. The vehicle was taken to a dealer again to be diagnosed; however, the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.
-
Air Bags
07/01/2022
I received a safety recall notice for my vehicle and scheduled an appointment for repair, #N212328790. Upon arriving, the dealer advised me there was a very small crack in the dash and if the dash cracked during the removal or installation, GM would NOT reimburse for any damage to the dash. The default was with the manufacturer and if they didn't replace it correctly, I'd be out serious money to replace and maintain the value of the vehicle.
-
Air Bags
01/01/2024
The contact owns a 2013 GMC Yukon XL. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that should the dashboard get cracked, replacing the dashboard would be at his expense. The contact called another local dealer, Cannon Motors LLC (100 N Thacker Lp., Oxford, MS 38655), who informed the contact about the dashboard possibly being cracked and the associated fees. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 156,000. Parts distribution disconnect.
-
Air Bags
11/15/2023
The issue is that we have to sign off on liability for the dealer to install the new safety airbag to state that we are accepting a cracked dashboard. This is ridiculous and the manufacturer (GMC) should have to replace the dashbboard along with the air bag.
-
Steering, unknown Or Other
07/14/2023
TRACTION CONTROL WARNING LIGHT INDICATE STABILITRAC NEEDS SERVICE AND IS NOT ON. OBD CODE READS BAD STEERING SENSOR. ACCORDING TO OTHER GM OWNERS ONLINE THIS IS A CONSTANT PROBLEM WITH THESE VEHICLES. MANY SHOW THE REPAIR INSTRUCTIONS ON LINE. THE WARNING LIGHT HAS BEEN OFF AND ON FOR SOME TIME WHEN CAR IS COOL ITS OFF WHEN IT SETS IN THE SUN IT GOES ON. I HAVE CONTACTED THE TOPEKA KS GM DEALER TWICE THIS WEEK TO GET THE COST TO REPLACE THIS SENSOR AND AM TOLD THEY WILL CALL ME BACK BUT NO ONE HAS.
