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Exterior Lighting
09/01/2024
Both of my front headlights get condensation to the point of droplets every time it rains, or I go through the car wash. My car is a 2024. Genesis has implied that it is "normal" after I contacted my dealer in Richmond, Virginia. I am retired, so I don't usually drive a night. Would having fogged out lens degrade the performance of my headlights? I'm [XXX] and owned many cars. This is the first brand new car that has had this issue. It should be noted that the lens do clear up after the sun hits them for a few days. My car is not garaged so it is exposed to the rain. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Fuel/propulsion System
01/29/2025
Pulling out of parking lot onto street and car would not accelerate beyond 10 miles a hr Pedal was to the floor and didn't change speed. Read on forum this is a known issue. Possibly fuel issue. No DTC code is issued. Dealer could not replicate, which I read on forum was known. Worried about this happening again or on highway.
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Steering, service Brakes, forward Collision Avoidance
11/11/2024
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed...
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Structure, unknown Or Other
10/29/2024
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
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Unknown Or Other
02/09/2024
Car as purchased new has a loud downing sound that makes it difficult to hear traffic around you. When it happens, it scares the crap out of you. This could lead to an accident. Would like to add video to show how un-safe it it.