2019 Genesis G70 Complaints

I called the 2 dealers, Genesis of Southfield and Genesis of Dearborn to set an appointment to address the vehicles recalls. Genesis of Southfield stated they are unable to address the recall until next year. I called Genesis of Dearborn multiple times and when trying to make an appointment, either I am put in hold or hung up on. I have left multiple voicemails, and they still have not called me back. I called Genesis corporate to address the issue and they said they cannot get the dealers to perform the recall sooner then next year as well.

The contact owns a 2019 Genesis G70. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure; however, the contact was informed that the parts were not available to repair the vehicle. The contact was informed that he could pay for the repair out of pocket, and later be reimbursed. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 63,000. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Genesis issued safety recall for all 2019 G70’s because the starter solenoid could be contaminated with water resulting in a potential risk for an engine compartment fire ( letter received from Genesis Motor America LLC. 8-1-24 ). Currently the solenoid replacement part for Genesis recall # 018G is not available @ any US dealerships; thus, requiring placing an order for said part. This represents a profound lack of timely customer service and is an ongoing problem with Genesis parts supply chain.