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Steering
07/28/2026
The contact’s brother owns a 2014 Ford Mustang. While the owner was driving at an undisclosed speed, the vehicle drifted over to the left, crossed into the other lanes, drove into a ditch, and crashed into an object at the end of the ditch, causing the vehicle to become airborne. The vehicle landed in a nearby field and came to a complete stop. The contact stated that after several impacts, the air bags deployed. The contact stated that due to the impact, the driver was unable to state what had caused the vehicle to drift over to the left before crashing into the ditch. The driver received injuries to the lower body, L1 vertebrae, chest, and a fractured back. Medical attention was needed, and the driver remained in the Intensive Care Unit. A Police report was filed. The vehicle was towed to a tow yard and remained at the tow yard with extensive damage. The contact was informed that collision coverage was required to repair the vehicle. The contact was unsure if the vehicle was deemed a...
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Air Bags
07/27/2026
I am reporting a safety hazard and a failure by Ford Motor Company to properly remedy the mandatory Takata Airbag Recall. Following the recall repair, a technician reassembly error left the airbag warning light permanently illuminated, meaning my Supplemental Restraint System (SRS) is completely disabled and will not deploy in a crash. I took the vehicle to Astro Ford in Mississippi for resolution. The Service Manager, Hunter Landry, attempted to reset the system three times and confirmed a permanent safety fault exists in the exact recall area. However, Ford’s proprietary dealership software is actively blocking the dealer from pulling the diagnostic codes or proceeding with the repair without a corporate override code. Ford Corporate customer service agents have repeatedly refused to route this request or issue the override code to the dealer, effectively blocking the repair of a failed federal safety recall component. The dealer requires a corporate email sent to hunter.landry@astro...
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Power Train
10/15/2025
The contact owns a 2014 Ford Mustang. The contact stated that on several occasions while driving at various speeds, the transmission unexpectedly downshifted to a low gear. The check engine warning light illuminated and remained illuminated after the first failure. The vehicle was pulled over to the side of the road, restarted, and the contact continued driving. The contact stated that during the last failure, while attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed to the residence, and a hand-held diagnostic machine retrieved DTC: P1500. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 138,000.
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Air Bags
04/08/2025
My son was driving to school. He was not speeding or any type of reckless driving. He hit an ice patch. His car spun and flew thru the air. The airbag compartment opened but it was defective. All metal shards came flying out of it causing multiple lacerations. He also lost consciousness from the impact and I was told by hospital ER doctor the airbag was defective and he was suffering from a very serious concussion.
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Vehicle Speed Control
11/15/2024
The contact owns a 2014 Ford Mustang. The contact stated that while the vehicle was parked and occupied or while driving, the vehicle accelerated independently. A dealer was contacted. The vehicle was towed to the residence and then was towed the following day to a dealer to be diagnosed; however, the contact was unaware of the diagnostic result. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 175,000.
