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Air Bags, service Brakes
11/10/2022
I have done all my airbag recalls and the light came on a few months ago and is steady flashing. Called Cresent Ford in High Pint and they looked up my VIN and my car replacement history. They told me it had been replaced but it was still under warranty and to make an appointment to have it looked at. Made an appointment, which I may add I had to take the day off and drive 40 mins one way, I was told by [XXX] that I had to pay for a diagnostic test because it may not be the airbag and they refused to look at the car until I paid for a diagnostic test. I continue to receive airbag notices and if I was told on the phone this was under warranty. If there are problems in the past with airbags and in the future, we have problems why should this not be covered and looked at by Ford at cost to them to run a diagnostic test. This is absurd. Had this happened to me 3 months ago I NEVER would not have purchased a 2010 Mustang if this is how you do your customers for your defective parts. Also we...
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Air Bags
05/20/2022
Allen , our son had accident Friday May 20th in our 2005 Ford Mustang gt. He swerved to miss something in the road and lost control of the vehicle. It actually rolled over but also damaged the front end enough to bend the frame rails. The ai bags did not set off. There was a recall on them and we had them replaced by Ford in 2020 . My wife and I felt like they should have deployed . Thanks
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Fuel/propulsion System
05/01/2022
while driving home just as I was switching lanes, the car sputtered badly and a wrench light appeared on dash. Since then, the car did not exceed 20 miles per hour. as I conducted research, a lot of mustangs have this issue and it is theorized to be the throttle body.
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Electrical System
07/07/2011
The contact owns a 2005 Ford Mustang. The contact stated that one day after a rainstorm she noticed several unknown warning lights were illuminated. The contact stated that the headlights were inoperable due to the water leaking into the interior of the vehicle. Additionally, there was water leaking into the interior of the dashboard. There was also water coming out of the driver’s side front air vent and the interior lighting in the vehicle from the interior module and center console. The lights were flickering on and off. The contact took the vehicle to a local dealer however, the dealer was not able to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
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Air Bags
10/10/2020
Brought the vehicle in for airbag replacement. Made an appointment ahead of time. Left the car over night. Contacted the service dept the next day and they told me the repair was done. I went in and was handed the keys and paperwork and told it was done. I kept getting recall notices from Ford, so I contacted them to let them know the airbags had been replaced. They insisted I never brought the car in, but I have the paperwork. Upon going over the details with Ford during the first phone call. Only one airbag had been replaced, and they gave the car back to me under the impression it was safe to drive. Last week was the third time I've contacted. Each time they say they will investigate the matter and never call back. I've lost confidence in this dealership and Ford for being unwilling to admit they dropped the ball and fix the problem. Their letters say they will come to you, but that's not happening either. I would like to watch this being done, sorry I just don't trust them anymore....
