2020 Ford F-550 Complaints

Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to ope...

See attached document for complaint

The contact owns a 2020 Ford F-550. The contact stated while driving approximately 30 MPH, the vehicle emitted a strong odor of fuel into the cabin. The contact stated that other drivers were pointing at the underside of the vehicle. The contact pulled over and observed fuel leaking from a filter, the underside of the hood and engine compartment on the driver's side were covered in fuel. The contact stated no warning light was illuminated. The contact called a dealer and was advised to change the filter. The contact stated that the vehicle experienced a failure a second time and had the vehicle towed to the same dealer. The dealer diagnosed that there was rust in the fuel filter which had contaminated the fuel injection system. The vehicle had not been repaired. The contact had contacted a second dealer and was advised that the failure could be related to NHTSA Campaign Number: 22V013000 (Fuel System, Diesel). The manufacturer had been informed of the failure. The failure mileage was a...

The contact owns a 2020 Ford F-550. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Forest River Georgetown constructed on a 2020 Ford F53 chassis. The contact stated that the weight of the motorhome was falsely advertised and that the motorhome was over the weight limit for the chassis it was built. The contact stated that the motorhome OCCC (Occupant Carrying Capacity Certificate) advertised for the motorhome was 19,208; however, the contact weighed the motorhome with the motorhome completely empty and the certified weight was 21,080. The contact stated that while driving the motorhome, an abnormal clanking and popping noise was coming from the vehicle while driving. The contact stated that the vehicle would push its way through corners and turns due to the weight of the motorhome. The dealer was notified of the failure and stated that they were unable to perform the needed repair. Both the motorhome and chassis manufacturer were notified of the failure. The contact stated that the chassis manufacturer claimed that the motorhome was overweigh...