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Steering
09/29/2021
The contact owns a 2010 Ford Crown Victoria. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle as an unknown warning light illuminated on the instrument panel. The contact also stated that the gear oil would leak from the rear passenger side of the vehicle. The contact took the vehicle to an independent mechanic where he had the brake pads and calipers on the rear passenger’s side of the vehicle replaced; however, the failure persisted. The contact called the dealer and was informed that the vehicle was included in NHTSA Campaign Number: 13V385000 (Steering). The contact was informed that parts needed to be ordered to perform the recall repair. The contact had not received a call back for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000
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Steering
06/26/2020
DRIVING OVER 55 MPH WHILE GOING OVER BUMPY HWY OR ON A CURVE THE STEERING WHEEL FEELS SLOPPY AND DROPS DOWN 1-2 INCHES TO THE LEFT OR RIGHT DEPENDING ON THE CURVE. *TR
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Steering, air Bags
02/04/2020
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE STEERING WHEEL CEASED AND HE LOST CONTROL OF THE VEHICLE COLLIDING WITH THE CONCRETE BARRIER WALL AS THE VEHICLE SPUN AROUND, GOING IN REVERSE AND COLLIDING WITH THE BARRIER WALL AGAIN, COMING TO A STOP. THE CONTACT STATED THAT THE FRONT AND REAR OF THE VEHICLE WAS DAMAGED. ALL KINDS OF WARNING LIGHTS ILLUMINATED AND FLICKERED ON THE INSTRUMENTAL PANEL. ONLY THE FRONT PASSENGER'S AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK, CHEST, BACK, HAND INJURIES, AS WELL AS HEAD INJURIES AS HIS HEAD HIT THE WINDOW. THE CONTACT STATED THAT HE HAD A PASSENGER SEATED IN THE REAR PASSENGER SEAT, WHOM SUSTAINED A CRACKED SPINE. THE CONTACT AND THE REAR PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO...
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Suspension
11/01/2019
MY WATTS LINK STUD IS BROKE OFF IN THE REAR AXLE IT HAPPENED THIS MORNING ON MY WAY TOO WORK WHEN I MADE A TURN SO NOW THE CAR SHIFTS SIDE TOO SIDE I HAD TOO DRIVE 10 MPH SO THAT I COULD KEEP IT IN THE ROAD
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Fuel/propulsion System
08/27/2019
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. WHILE DRIVING 65 MPH, THE CONTACT OVERHEARD AN ABNORMAL POPPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND NOTICED THAT THE FUEL TANK DETACHED FROM THE VEHICLE WITHOUT WARNING, BUT NO FUEL LEAKS WERE FOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 195,000.