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Seat Belts
07/09/2008
FRONT PASSENGER SEAT BELT RETENTION DEVICE WOULD NOT RELEASE RESULTING IN SQUEEZING OF CHILD WRAPPED UP IN SEAT BELT. THE SEAT BELT HAD TO BE CUT WITH A KNIFE TO GET CHILD OUT OF SEAT BELT. EVEN WITH THE BUCKLE UNLATCHED. NO MEDICAL TREATMENT WAS NECESSARY BUT, CHILD WAS SEVERELY TRAUMATIZED AS THE SEAT BELT WAS SQUEEZING HER SO TIGHT THAT THE ADULTS TRYING TO FREE HER COULD BARELY GET A FINGER BETWEEN HER AND THE SEAT BELT. *TR
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Wheels
12/29/2007
WE HAVE HAD THREE INCIDENTS INVOLVING TWO VEHICLES IN WHICH WHEELS HAVE COME OFF OF FORD F-550 VEHICLES DUE TO SHEARED LUG BOLTS. THE WEIGHTS OF ALL OF OUR VEHICLES HAVE BEEN RECORDED AND FALL BELOW THE MANUFACTURERS GVWR. PER A TIRE COMPANY'S RECOMMENDATION, WE HAVE ISSUED A MANDATE THAT ALL SIMILAR VEHICLES HAVE THEIR WHEELS RE-TORQUED, TO MEET THE MANUFACTURERS SPECIFICATIONS AFTER DRIVING, AFTER TRAVELING 50 MILES FOLLOWING ANY WORK DONE ON THE WHEELS. WE HAVE HAD THE WHEELS ON VEHICLE THAT DID NOT COME OFF INSPECTED AND CHECKED TO PROPER TORQUE FOLLOWING ALL INCIDENTS AND THEY HAVE BEEN TORQUED APPROPRIATELY. THE INCIDENT DATES WERE, 12/29/07 ,02/15/08, AND 07/17/08 . ON 12/29/07 AN EMPLOYEE WAS DRIVING UP A ROAD AT APPROXIMATELY 20 M.P.H. WHEN THE DRIVER SIDE BACK DUAL WHEELS CAME OFF DUE TO BROKEN LUG BOLTS. THIS WAS A NORMAL USE OF THE VEHICLE ON A WELL-MAINTAINED DIRT ROAD. ON 02/15/08 TWO EMPLOYEES WERE DRIVING ON INTERSTATE 84 TRAVELING AT APPROXIMATELY 60...
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Fuel System, Gasoline
06/17/2008
TL*THE CONTACT OWNS A 2001 FORD CROWN VICTORIA. THE CONTACT STATED THAT HE WORKED FOR A COMPANY THAT HAD SIX CROWN VICTORIAS AND ONE FORD MUSTANG. THE GASKET HAD TO BE REPLACED ON THE FUEL TANK FROM THE FILLER PIPE. WHEN HE FILLED THE VEHICLE WITH GASOLINE, FUEL WOULD LEAK OUT ON TOP OF THE HOT EXHAUST. THE CONTACT NOTICED A TREND AND THE COMPANY REPLACED THE GASKETS ON SEVEN VEHICLES. HE IS CURRENTLY WAITING FOR THE PART FOR THE SEVENTH VEHICLE, WHICH IS ON BACKORDER AT EVERY DEALER IN ATLANTA. HE HAS NOT CONSULTED THE MANUFACTURER. THE CURRENT MILEAGE WAS 120,457 AND FAILURE MILEAGE WAS APPROXIMATELY 120,000.
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Vehicle Speed Control
10/25/2007
TL*THE CONTACT OWNS A 2001 FORD CROWN VICTORIA. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN OCTOBER OF 2007 AND IMMEDIATELY CALLED THE DEALER. THE DEALER INFORMED HIM THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE; HOWEVER, THEY DEACTIVATED HIS WIRING HARNESS. HE RECEIVED A NEW NOTICE IN MARCH OF 2008 STATING THAT THE PARTS WERE AVAILABLE. HE CONTACTED THE DEALER AND THEY STATED THAT HE WOULD HAVE TO PERSONALLY ORDER THE PARTS IF HE WANTED HIS VEHICLE REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 95,650. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
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Vehicle Speed Control
10/20/2007
THE CRUISE CONTROL WAS DISCONNECTED BY FORD DEALERSHIP IN OCTOBER OF 2007 BECAUSE OF RECALL. THEY SAID IN DECEMBER THAT I SHOULD HAVE NEW PARTS READY FOR INSTALL ON MY 2001 FORD VAN. THIS IS MARCH OF 2008 AND NO ONE CAN TELL WHEN THIS PART WILL BE REPLACED. I FELL LIKE I HAVE PAID FOR THE COMFORT OF CRUISE CONTROL AND DO NOT HAVE IT. I FELL LIKE I CANT SELL VAN WITH A DEFECTIVE PART OR CRUISE UNPLUGGED. HOW LONG DOES FORD HAVE TO REPAIR THIS PART. *TR