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Exterior Lighting, equipment
09/08/2008
JULY OF 2008 I PURCHASED REPLACEMENT HEADLIGHTS (NOT LAMPS) FROM AUTOPARTS WAREHOUSE.COM. I BELIEVE THE BRAND NAME WAS "DEPO". I BELIEVE THE PART NUMBERS ARE 331-1117R & 331-1117L. THE METAL REFLECTORS INSIDE BOTH UNITS MELTED THEIR PLASTIC STANTIONS AND BECAME LOOSE WHICH ENABLED THEM TO REPEATEDLY HIT THE HEADLAMPS BURNING THEM OUT. I CALLED THE SUPPLIER TO GET NEW UNITS WITHIN 60 DAYS OF THE PURCHASE AND TO INFORM THEM OF THE DEFECTS. THEY ALLOWED FOR A COMPLICATED RETURN/EXCHANGE WHICH I WAS UNABLE TO UTILIZE. NOW I NEED IT EXCHANGED TO SELL THE CAR. IT IS A HAZARD TO DRIVE FURTHER IN THIS CONDITION. THE PARTS CARRIED A ONE YEAR WARRANTY AS DO THEIR NEW BRAND OF THE SAME ITEMS. *TR
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Suspension
10/12/2008
TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE UPPER AND LOWER BALL JOINTS WERE VERY NOISY WHILE DRIVING 20 MPH. HE SUGGESTED THAT THEY MAY BE RUSTY DUE TO THE HIGH PITCH NOISE HE HEARS THROUGHOUT THE VEHICLE. THE CONTACT INSPECTED THE BALL JOINTS AND STATED THAT THEY APPEARED TO BE DAMAGED. THE VEHICLE HAS NOT YET BEEN INSPECTED BY A DEALER OR MECHANIC. THROUGH ONLINE RESEARCH, HE FOUND NHTSA CAMPAIGN ID NUMBER 98V322000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT BELIEVES THAT IT SHOULD BE INCLUDED SINCE THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 48,000. UPDATED 07/28/09. *LJ UPDATED 07/30/09.*JB
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Service Brakes, Hydraulic
03/10/2009
TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ANTILOCK BRAKING SYSTEM CONTINUED TO LOCK WHILE DRIVING VARIOUS SPEEDS. AN INDEPENDENT MECHANIC INVESTIGATED THE FAILURE AND FOUND THAT THE BRAKING HARDWARE SEPARATED AND THE EMERGENCY BRAKE FAILURE AFFECTED THE AXLE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 94V152000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS). THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 76,000.
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Vehicle Speed Control
05/30/2008
TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN AUGUST OF 2007. IN SEPTEMBER OF 2007, SHE TOOK HER VEHICLE TO THE DEALER TO HAVE THE VEHICLE SPEED CONTROL DISCONNECTED. IN MARCH OF 2008, SHE WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS AVAILABLE AND TOOK HER VEHICLE TO THE DEALER. THE VEHICLE WORKED NORMALLY AFTER THE REPAIR; HOWEVER, WHEN SHE RETURNED HOME IN MAY 27, 2008, THE CRUISE CONTROL FAILED. SHE WAS INFORMED THAT THE CRUISE CONTROL HAD NEVER WORKED. PRIOR TO HAVING THE CRUISE CONTROL DISCONNECTED, IT WORKED FINE. THE CONTACT BELIEVES THAT THE FAILURE IS DIRECTLY RELATED TO THE DISCONNECT AND REPAIR. NHTSA CAMPAIGN ID NUMBER 08V051000 (VEHICLE SPEED CONTROL:CRUISE CONTROL) WAS REFERENCED. THE CURRENT MILEAGE WAS 144,288 AND FAILURE MILEAGE WAS 144,271. UPDATED 07/15/08. *LJ THE CONSUMER STATED THE ODOMETER WAS INOPERATIVE. UPDATED 07/15/08
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Vehicle Speed Control
04/10/2002
TL*THE CONTACT OWNED A 1994 FORD CROWN VICTORIA. WHILE PARKED, THE CONTACT'S VEHICLE CAUGHT FIRE UNDERNEATH THE HOOD. THE VEHICLE WAS DESTROYED. TWO VEHICLES PARKED NEAR THE BURNING VEHICLE RECEIVED PAINT DAMAGE, AND WERE REPAIRED BY THE CONTACT'S INSURANCE COMPANY. SHE HAS REPORTS FROM HER INSURANCE COMPANY REGARDING THE FIRE. SHE FILED A COMPLAINT WITH FORD AND THEY SENT A LETTER IN RESPONSE STATING THAT THERE WERE NO OPEN RECALLS ON HER VEHICLE. THEY FURTHER STATED THAT IF A RECALL SHOULD BECOME AVAILABLE, SHE WOULD BE NOTIFIED. IN MARCH OF 2008, THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). A POLICE REPORT WAS FILED. THE CONTACT HAS PICTURES. THE CURRENT AND FAILURE MILEAGES WERE UNAVAILABLE. UPDATED 06/09/2008. *LJ