1997 Ford Aerostar Complaints

I FOUND TWO INCOMPLETE RECALLS. I CALLED THE DEALER 9/28/2020 AT [XXX] AND SPOKE TO [XXX]. SHE PUT THE VIN IN HER SYSTEM, SAW THE TWO RECALLS AND SAID THE PARTS WOULD BE ORDERED. NO RESPONSE. I CALL [XXX] 10/5/2020 AT THE SAME NUMBER AND SHE SAID ABOUT THE SAME THING. THEN I CALLED 10/8/2020 AND ANOTHER SERVICE ADVISOR PRINTED OUT THE ISSUE WITH MY PHONE NUMBER [XXX] AND SAID [XXX] WOULD CALL ME AFTER LUNCH. NO RESPONSE. I TRIED CALLING THE FORD CUSTOMER SERVICE 800 392-3673 AND AFTER PRESSING '#' FOR TWO COMMERCIALS, THE RECORDER HUNG UP. THE VEHICLE HAS BEEN RUNNING FINE, BUT THESE ARE TWO RECALLS THAT ARE CONCERNS. (00S56 & 99S02). THANK YOU VERY MUCH. [XXX]AUGUSTA, GA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS GIVEN THIS VAN WITH A HANDICAPPED LIFT AS A PRESENT FROM SOME PEOPLE AT OUR CHURCH. EVER SINCE I GOT IT THE ENGINE LIGHT HAS BEEN ON. I'VE HAD IT CHECKED SEVERAL TIMES BUT NO ONE SEEMS TO KNOW HOW TO FIX IT. ANOTHER PROBLEM I'VE BEEN HAVING IS THAT THE LEFT FRONT TIRE WEARS OUT MORE QUICKLY THAN THE OTHER THREE. WE'VE HAD IT BALANCED SEVERAL TIMES BUT WE STILL HAVE THAT PROBLEM EVEN WITH NEW TIRES. SINCE I AM HANDICAPPED AND USE AN ELECTRIC WHEELCHAIR IF A TIRE BLOWS OUT I MAY NOT BE ABLE TO GET OUT USING THE RAMP LIFT THAT WAS INSTALLED AND THE SAME APPLIES TO THE ENGINE. HOW DO I KNOW IF THE ENGINE HAS SOMETHING WRONG WITH IT IF THE LIGHT IS ON ALL THE TIME? *TR

NOTE: I WISH I HAD FOUND THIS SITE YEARS AGO. I COULD NOT GET PAST FORDS "BRICK WALL" TO SPEAK TO AN ENGINEER! 1. 1997 AEROSTAR - ACCELERATOR PEDAL WAS PRESSED DOWN QUICKLY TO PASS (2 LANE HIGHWAY). 2. NOW IN THE LEFT LANE, NOT FAR AHEAD OF PASSED THE CAR - I EXPERRIENCED A COMPLETE LOSS OF POWER - HARD RIGHT OVER TO SOFT SHOULDER - AVOIDED AN ONCOMING HEAD ON COLLISION - L JUST MISSED THE CAR BEING PASSED BY INCHES AND STOPPED. THE CRIMPED END OF CABLE TO THE CARBURATOR HAD RELEASED FROM THE ACCELERATOR PEDAL. 3. I CLAMPED THE CABLE BACK ONTO THE PEDAL WITH VICE GRIPS. (DROVE TO DEALER). FORD REPLACED THE CABLE. THAT PROBLEM HAS NOT HAPPENED AGAIN. (I DO NOT PRESS DOWN HARD EITHER!) *TR

OBSERVED FULL CRACK ON ALUMINUM WHEEL RIM SPOKE. THIS IS STANDARD ALUMINUM WHEEL FROM MANUFACTURER. SERIOUS SAFETY ISSUE. THIS PROBLEM SAME AS HTTP://WWW.MOTORBEAT.COM/COMPLAINT/438440/. *TR THIS IS THE SECOND RIM THAT THIS PROBLEM HAS OCCURRED. ANOTHER RIM FAILED IN THE SAME MANNER ONE YEAR AGO. REPLACED.

NEED TO KNOW WERE TO START TO GET ALL THE PROBLEMS ON MY VAN TAKEN CARE OF ALL THE RECALLS, OF POWER TRAIN THE ELECTRICAL AND WHATEVER ELSE WAS REPORTED TO ME ON MY REPORT OF THE RECALLS ON THIS 1997 AREOSTAR VAN THANK YOU MARYJEAN. *TR