2019 Chevrolet Trax Complaints

The screen that tells you all information on vehicle like; speed, miles on vehicle, tire pressure, oil, etc. is 100% broken. It’s a black screen. Car has been an issue since I got it with this. How am I supposed to know if my oil is getting low without opening the hood and checking manually? I’m not a very tall person so I can not access this part of my car.

The contact owns a 2019 Chevrolet Trax. The contact smelled an abnormal burning odor and became aware that the A/C unit failed to operate past level 4. The vehicle was taken to an independent mechanic, who diagnosed that the connector for the A/C unit had failed and needed to be replaced. The independent mechanic became aware that the wire for the A/C unit was burned, causing the A/C unit to malfunction. The A/C resistor, connector, and A/C blower motor were replaced. The contact stated that the resistor and connector had been burned 3 times and needed to be replaced again. The failure persisted, and the A/C unit continued releasing the burning odor. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the dealer for assistance. The failure mileage was 71,200.

The turbocharger in this vehicle cracked at around 50,000 miles and my mechanic predicts it will happen again after another 50,000. This makes the vehicle unable to accelerate at unpredictable times, making the safety of the driver of the vehicle, as well as others on the road, compromised. My mechanic believes this is a common problem with GM vehicles of this engine size. Please advise. Thank you.

Turbocharger was replaced in October 2024. Now it is bad again as confirmed by the dealership. Check engine light was on. They had it in their repair shop and did a diagnostic test. Car stalled in the middle of the highway. The 2017 & 2018 Trax with the same engine have a recall for the turbocharger. The dealership would not honor the parts warranty because they said it was low on oil. No check oil light came on.

October 2024 the turbocharger was replaced. A few weeks ago check engine light came on. Bad turbocharger again while I was on a highway the car stopped running. Dealer said they will not replace it under the parts warranty. They said it was 3 quarts low on oil and I need to show receipts for last 3 oil changes. From previous times there they knew my son is a mechanic & did oil changes. They wanted me to call my son to ask him how much oil he put in after looking online it is a very common problem with the Chevy turbochargers. It will but an excessive amount of oil and cause it to be black and sludgy. I emailed the general manager. He never responded. I also filed a complaint with GM and consumer protection. When they replaced it in October it was still under the extended warranty. It is now over the 100,000 miles. However, I think a turbocharger should last more than 6 months. I could have been killed on the highway while broken down due to a part they know is defective. Instead they...