-
Suspension
06/10/2011
IN JUNE 2011, CAR WAS ALMOST 10 YRS. OLD AND HAD 99,919 MILES ON IT. BROUGHT IT TO DEALER FOR 100,000 MILE TUNE-UP AND OTHER WORK. ASKED THEM TO CHECK OUT ENTIRE CAR, AND SAW BANNERS FOR 24 POINT INSPECTION IF I ADDED TIRE ROTATION...SO I DID. IN SEPT. 2014 (CARS 13 YEARS OLD AND HAS 113, 000 MILES ON IT) I'M TOLD THAT FRONT SUSPENSION CROSSMEMBER WILL NEED TO BE REPLACED (SOON). WHEN I WENT ONLINE TO FIND THE PART, FIRST SITE I SEE TELLS ME ABOUT GM'S "SPECIAL WARRANTY" ON THAT PART. I CHECK MY DEALER RECEIPT AND REALIZE THE RUSTED PART SHOULD'VE BEEN REPLACED, FOR FREE, BACK IN 2011. NOW, IT'S ACTUALLY BUSTED THROUGH AND CAN NOT BE DRIVEN SAFELY. CONTACTED GM/DEALER, CAR WAS TOWED TO DEALER AND BACK HOME. GM/DEALER WILL NOT PAY FOR REPLACEMENT BECAUSE ALL THAT RUST HAPPENED IN THE LAST 3 (ISH) YEARS, NOT IN THE CLOSE TO 10 YEARS IT WAS DRIVEN FOR CLOSE TO 100,000 MILES ON CHICAGO AREA STREETS WHICH ARE HEAVILY SALTED. THE STREETS UP HERE ARE SANDED AND IN THE LAST 3 (ISH) YEARS...
-
Structure
10/19/2014
MY FRONT SUSPENSION CROSSMEMBER COMPLETELY CORRODED AND CRACKED IN HALF MAKING MY CAR NOT DRIVABLE. I LOCATED THE SPECIAL COVERAGE PROGRAM ONLINE AS THIS APPEARED TO BE A COMMON OCCURRENCE. I AM THE 2ND OWNER. I PURCHASED THIS CAR FROM A WOMAN WHO RESIDES IN ASSISTED LIVING AND HAD BEEN IN ASSISTED LIVING SINCE THE SPECIAL COVERAGE NOTICE. AS SHE DID NOT HAVE A DRIVER'S LICENSE, THIS VEHICLE SAT IN HER GARAGE WITHOUT THE NEEDED REPAIR COVERED BY GM UNTIL HER FAMILY SOLD IT TO ME IN JUNE. AFTER A 90MIN CALL WITH A GM REP 10/20/14, I SPOKE WITH GM SUPVR [XXX] WHO ASSURED ME GM WOULD COVER COST TO TOW TO THE CLOSEST DEALERSHIP AS WELL AS COVER THE REPAIR. HE LEFT A VMAIL FOR THE DEALER BUT DID NOT SPECIFY THIS OFFER. I LEFT 5 UNRETURNED VMAILS FOR [XXX] UNTIL I SPOKE WITH SUPVR [XXX] 10/22/14. [XXX] ADV SHE WOULD HAVE HER DIRECT REPORT MAY PLACE A REQUEST FOR CONSIDERATION STATING THIS WOULD NEED TO BE APPROVED AND [XXX] SHOULD NOT HAVE PROMISED TO COVER THIS REPAIR. 10/27/14 [X...
-
Suspension
10/19/2014
WHILE BACKING UP OUT OF MY DRIVEWAY, I HEARD AN ODD SOUND AND THE VEHICLE PULLED TO THE LEFT. I STOPPED THE CAR AND WAS TOLD BY MY SON TO NOT DRIVE IT UNTIL HE LOOKED AT IT. I AM 77YR AND HE WAS WORRIED ABOUT HIS MOTHER GETTING INTO AN ACCIDENT. MY SON SAID THE FRONT SUSPENSION CROSSMEMBER RUSTED IN HALF AND THE CAR WAS NOT DRIVABLE. I HAVE CONTACTED GM AT 800-222-1020 BASED ON THE NHTSA ACTION NUMBER : EA06018. THE REPRESENTATIVE TOLD ME THERE WAS NO RECALL FOR THIS PART, HOWEVER YOUR WEBSITE CONTRADICTS THAT STATEMENT. YOU HAVE MY PERMISSION TO SPEAK WITH [XXX] REGARDING THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
-
Air Bags
04/23/2007
I WAS T BONED, A LADY RAN A STOP SIGN HITTING MY CAR I WAS PASSENGER, BUT IT WAS MY VEHICLE. I NEED UP ON THE DASH BOARD WHEN THE FIREMEN AND EMT GO ON THE SCENE THEY TOLD US TO LEAN THE SEATS ALL THE WAY BACK INCASE THE AIR BAGS LATER DEPLOYED AND THEY NEVER DID! I ENDED UP GETTING 2 BACK SURGERIES DUE TO THAT ACCIDENT ON4/23/07 IN MY 2001 CHEVY TRACKER WHICH THE AIRBAGS NEVER WENT ACTIVE AND IT WAS A BAD IMPACT! THERE WAS A POLICE REPORT MADE OF THE ACCIDENT AS WELL. *TR
-
Engine And Engine Cooling, seat Belts, structure, service Brakes
05/09/2014
THE ENTIRE UNDERCARRIAGE HAS ROTTED, INCLUDING THE BRAKE LINES, OIL LINES AND ANTIFREEZE COOLANT LINES. I DO NOT BELIEVE THIS IS NORMAL FOR ANY CAR, EVEN THOUGH THE CAR IS 12 YEARS OLD. IT WAS HAPPENING TO THE PREVIOUS OWNER BUT HE WAS RELUCTANT TO REPORT IT...I AM NOT. I HAVE OWNED THE CAR ONLY FOR ABOUT 4 MONTHS NOW. I HAVE HAD TO REPLACE SOME OF THE COOLANT LINES AND SOME OF THE BRAKE LINES. NOW THE OIL LINES ARE LEAKING HEAVILY AND I AM GOING TO HAVE TO HAVE THEM REPLACED AS WELL. ALSO, THE PREVIOUS OWNER SAID THAT WHEN A PASSENGER TRIED TO USE THE SEAT BELT IT COMPLETELY LOCKED UP ON THE FRONT PASSENGER SIDE. I HAVE NOT BEEN ABLE TO HAVE A PASSENGER IN THE FRONT SEAT BECAUSE IT IS ILLEGAL TO HAVE A PASSENGER RIDE WITHOUT A SEAT BELT. I FEEL THAT THE CAR SHOULD B E REPAIRED BY GENERAL MOTORS SINCE I FEEL THE STEEL USED IN BUILDING THIS CAR WAS NOT PROPERLY COATED, THEREBY CAUSING THIS SEVERE DETERIORATION OF THE UNDERCARRIAGE. I HAD TO BE TOWED WHEN THE BRAKES FAILED GOING DOWN RT...