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Engine
05/01/2025
I took my 2024 Chevrolet Suburban to get repairs associated with GM safety recall N252494000 - L87 Engine Loss of Propulsion. My vehicle "passed" the test, so the "correction" employed by GM is that "vehicles that pass inspection will be provided a higher viscosity oil, which will also require a new oil fill cap, an oil filer replacement, and an owner's manual insert." All of this was done free of charge. However, the owner's manual insert states that "For future engine oil changes, use SAE OW 40" oil. This updated owner's manual insert, which is provided as a solution to GM's recall of a faulty connecting road and/or crankshaft, causes the future costs of oil changes to increase from $160.00 to $230.00. Assuming quarterly oil changes, this will increase the cost of operating this vehicle to increase by $2,800 over an estimated 10 year lifespan. This increase should be covered by GM. GM sent me a letter that states, "If your dealer fails or is unable to remedy this defect withou...
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Service Brakes, engine
10/07/2025
The contact owns a 2024 Chevrolet Suburban. The contact stated that while depressing the accelerator pedal, there was a loud rattling sound coming from the engine. The contact stated that while depressing the brake pedal, the vehicle failed to respond as intended while driving with her grandchildren inside the vehicle. The brake failure warning light was illuminated. The contact stated that the vehicle lost power and coasted and slowed down, and the contact shifted into park(P). The contact stated that the failure had occurred on two separate occasions. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,600.
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Service Brakes, engine, forward Collision Avoidance
10/07/2025
i pulled on to the road and i heard a loud knocking and my vehicle started skipping and wouldn't go. the lights on the dash lit up and said, "brake failure" and "emergency brake failure" and i had no brakes. I managed to coast into a parking lot. The engine light was on. I turned the vehicle off and waited about 5 minutes and turned it back on, The engine light remained. The first time this happened I was going down the road and the vehicle started sputtering, the emergency brake light came on the dash and the car shut off. It has a rough idle when you start it. I am terrified of this car. I have grandbabies in the car with me, Had i been on the highway either time i would have caused a terrible accident. The dealer says they can't get the car to do it so they can't fix anything. It has happened twice so you know it will again.
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Engine And Engine Cooling
05/14/2025
The contact owns a 2024 Chevrolet Suburban. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact requested a work order on the vehicle for the recall repair and the dealer refused. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was also made aware of the issue and refused to create a work order for the recall repair. The contact was provided a case number. The vehicle was not repaired. The contact had not experienced a failure.
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Engine And Engine Cooling
04/24/2025
The contact's son owns a 2024 Chevrolet Suburban. The contact stated that his son had received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact's son had been calling the local dealer and was informed that parts were not yet available for the recall repair. The contact was informed by his son stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.
